Customer Success Manager

Placements24; Mtubatuba Local Municipality; On-site; ZAR 300,000 - 470,000; Full time

Job summary

Placements24 is seeking a proactive Customer Success Manager in Richards Bay to guide a portfolio of clients through onboarding, adoption, and ongoing engagement. You will advocate for clients, leverage business acumen, and work collaboratively to foster long-term partnerships that reduce churn and support sustainable growth.

The role focuses on maximizing value for clients through strong relationship management and continuous engagement, contributing to a positive brand reputation and mutual

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in customer success or account management.

Responsibilities

• Develop and maintain strong relationships with a portfolio of assigned clients.
• Oversee the client onboarding process, ensuring a smooth and effective transition to full product utilization.
• Proactively monitor client health and engagement, identifying potential risks and opportunities for upselling or cross-selling.
• Conduct regular business reviews with clients to assess their goals and alignment with offerings.
• Act as the voice of the customer internally, providing feedback to product and sales teams.
• Drive customer retention and expansion by ensuring clients achieve their desired outcomes.

Skills

Relationship management

Client onboarding

Customer success

Upselling/cross-selling

Business acumen

Education

Bachelor's degree in business administration/marketing

Job description

About the Role

Our client seeks a proactive and relationship-driven Customer Success Manager to join their dedicated team in Richards Bay . This role is instrumental in ensuring that clients maximize the value they receive from our client's products and services, fostering long-term partnerships and reducing churn. You will serve as the primary point of contact for a portfolio of clients, guiding them through onboarding, adoption, and ongoing engagement. The ideal candidate is passionate about client advocacy, possesses strong business acumen, and thrives in a collaborative setting focused on mutual success, contributing to a positive brand reputation and sustainable growth.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Oversee the client onboarding process, ensuring a smooth and effective transition to full product utilization.
• Proactively monitor client health and engagement, identifying potential risks and opportunities for upselling or cross‑selling.
• Conduct regular business reviews with clients to assess their goals and ensure alignment with our client's offerings.
• Act as the voice of the customer internally, providing feedback to product and sales teams.
• Drive customer retention and expansion by ensuring clients achieve their desired outcomes.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in