Customer Success Manager - Digital Services

Placements24; East London; In loco; ZAR 360.000 - 600.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical aid and retirement planning

Professional development opportunities

Generous annual leave

Office facilities in East London

Wellness programs and social events

Descrizione del lavoro

Placements24 is seeking a proactive Customer Success Manager in East London, Eastern Cape, to nurture long-term client relationships and maximize value from digital services. This office-based role emphasizes collaboration with internal teams and direct client engagement.

You will drive retention and adoption through strategic guidance, regular business reviews, and proactive risk management, while staying ahead of industry best practices and customer advocacy.

Competenze

• 3–5 years in Customer Success, Account Management or similar client-facing role.
• Proven track record in client retention and satisfaction.
• Strong communication and interpersonal skills.
• Understanding of digital products and platforms.
• Experience with CRM software (e.g., Salesforce).

Mansioni

• Manage a portfolio of key client accounts with high satisfaction and retention.
• Develop and execute strategies to drive adoption and value realization of digital services.
• Serve as primary client contact and build strong relationships.
• Conduct regular business reviews to identify needs and opportunities.
• Collaborate with sales, marketing, and product teams for a seamless client experience.
• Gather feedback and translate into actionable product insights.
• Monitor client usage and engagement metrics and provide guidance.

Conoscenze

Customer Success

Account Management

Communication

CRM (Salesforce)

Strategic Thinking

Formazione

Bachelor's degree in Business/Marketing/Communications

Strumenti

Salesforce CRM

Descrizione del lavoro

About the Role

Our client, a leader in digital solutions, is seeking a proactive and results-driven Customer Success Manager to join their expanding team in East London, Eastern Cape . This role is crucial for building and maintaining strong, long-term relationships with clients, ensuring they derive maximum value from our digital services. You will act as a trusted advisor, guiding clients through their journey, offering strategic insights, and ensuring their success. This is an office-based position, allowing for deep collaboration with internal teams and direct engagement with clients in the East London area. We are looking for individuals with a passion for customer advocacy, excellent communication skills, and a solid understanding of digital platforms and services. Your primary goal will be to drive customer retention, adoption, and satisfaction, contributing directly to the company's growth and reputation. If you are a strategic thinker with a proven ability to foster client loyalty, this role is an excellent fit for your career aspirations.

Key Responsibilities

• Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Develop and execute strategies to drive customer adoption and value realization of digital services.
• Act as the primary point of contact for clients, building strong relationships and trust.
• Conduct regular business reviews with clients to assess needs and identify opportunities.
• Proactively identify and address potential client issues or churn risks.
• Collaborate with sales, marketing, and product teams to ensure a seamless client experience.
• Gather client feedback and translate it into actionable insights for product development.
• Monitor client usage and engagement metrics, providing guidance and support.
• Stay informed about industry trends and best practices in digital services and customer success.

Requirements

• Minimum of 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within the digital services sector.
• Proven track record of managing client relationships and driving retention.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of digital products, services, and online platforms.
• Ability to think strategically and provide proactive solutions to client challenges.
• Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
• Experience working in an office-based environment in East London, Eastern Cape .
• Bachelor's degree in Business, Marketing, Communications, or a related field.
• A passion for customer advocacy and driving client success.

Benefits

• Competitive annual salary and performance-based incentives.
• Comprehensive medical aid and retirement planning options.
• Opportunities for professional development and networking events.
• Generous annual leave allowance.
• Access to modern office facilities in East London .
• A collaborative and supportive work environment.
• Employee wellness programs and social activities.
• Potential for career advancement within a growing company.