Customer Success Manager

RooCru; South Africa; On-site; ZAR 391,000 - 502,000; Full time

Job summary

RooCru is seeking a Customer Success Manager to own post-sale client experience in a fast-growing SaaS environment. You will drive onboarding, track installations, and ensure seamless integrations with HubSpot, Salesforce, and major ad platforms.

Ideal candidates bring 2–5+ years in CS/AM/Tech Support, strong CRM skills, and a proactive, organized approach to cross-functional collaboration and customer success outcomes.

Qualifications

• 2–5+ years in Customer Success, Account Management, or Technical Support.

Responsibilities

• Lead onboarding sessions via Zoom
• Guide installation of tracking scripts and marketing pixels
• Customer Onboarding & Implementation
• Configure conversion tracking, integrations, and webhooks
• Ensure CRM integrations (HubSpot, Salesforce, etc.) are implemented correctly
• Connect and validate major ad platforms (Meta, Google, LinkedIn, TikTok)

Skills

SaaS experience

CRM knowledge (HubSpot)

CRM knowledge (Salesforce)

Marketing tech stacks

Google Tag Manager

Integrations & webhooks

Marketing attribution concepts

Communication skills

Video conferencing leadership

Tools

HubSpot

Salesforce

Google Tag Manager

Job description

Role title:

Customer Success Manager

Hours:

Full-time

Rate:

R35,000 - R45,000

We are partnering with a fast-growing SaaS company in the marketing technology space to hire a high-impact Customer Success Manager.

Our client is redefining how companies measure and scale paid advertising. Their platform delivers accurate, cross-channel revenue attribution across major ad platforms including Meta, Google, LinkedIn, TikTok, and others, giving marketing teams true visibility into what is driving revenue. As they continue to scale, they are investing in strengthening their Customer Success function and are seeking a commercially minded, technically confident Customer Success Manager to own and elevate the post-sale client experience.

Responsibilities

• Lead onboarding sessions via Zoom
• Guide installation of tracking scripts and marketing pixels
• Customer Onboarding & Implementation
• Configure conversion tracking, integrations, and webhooks
• Ensure CRM integrations (HubSpot, Salesforce, etc.) are implemented correctly
• Connect and validate major ad platforms (Meta, Google, LinkedIn, TikTok)

Requirements

• 2–5+ years in Customer Success, Account Management, or Technical Support
• Experience within a SaaS environment
• Strong CRM knowledge (HubSpot and Salesforce required)
• Comfortable navigating marketing technology stacks
• Experience with Google Tag Manager
• Understanding of integrations and webhooks
• Familiarity with marketing attribution concepts
• Strong written and verbal communication skills
• Confident leading video calls
• Highly organized and proactive