Customer Success Manager

MyCareerCraft; Gqeberha; On-site; ZAR 420,000 - 660,000; Full time

Job summary

MyCareerCraft in South Africa seeks a seasoned Customer Success Manager to lead client onboarding, adoption, and value realization.

You will be the main contact, manage relationships, monitor health metrics, and work with Sales, Product and Support to ensure a seamless customer journey and identify growth opportunities.

Qualifications

• Minimum 5 years in a customer success or account management role.
• Experience in a B2B environment preferred.
• Bachelor's degree in Business, Marketing, or related field.

Responsibilities

• Lead client onboarding and adoption to maximize product value.
• Build and maintain long-lasting client relationships as primary contact.
• Monitor health metrics and identify upsell/cross-sell opportunities.
• Collaborate with Sales, Product and Support for seamless experiences.
• Gather customer feedback to influence product/service improvements.
• Provide regular reporting on customer success metrics and account status.

Skills

Communication

Problem-solving

Interpersonal skills

CRM proficiency

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce

HubSpot

Job description

Experience: Minimum of 5 years in a customer success or account management role, preferably within a B2B environment.

Education: Bachelor's degree in Business, Marketing, or a related field.

Skills: Strong communication, problem-solving, and interpersonal skills. Proficiency in CRM software (e.g., Salesforce, HubSpot).

Attributes: Self-motivated, results-driven, and able to work independently and as part of a team.

Key Responsibilities

Client Onboarding & Adoption: Lead the onboarding process for new clients, ensuring they understand and derive maximum value from our products and services.

Relationship Management: Build and maintain strong, long-lasting client relationships, acting as the main point of contact for all customer needs.

Customer Retention & Growth: Monitor customer health metrics, proactively address issues, and identify opportunities for upselling and cross-selling.

Collaboration: Work closely with Sales, Product, and Support teams to ensure a seamless customer experience.

Feedback Loop: Gather and relay customer feedback to internal teams to influence product development and service improvements.

Reporting: Provide regular updates and reports on customer success metrics and account status.

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