Customer Success Executive Midrand

Flink Recruit Pretoria; Midrand; On-site; ZAR 335,000 - 391,000; Full time

Job summary

Flink Recruit Pretoria in Midrand is seeking a Customer Success Executive to manage relationships with Enterprise and Corporate clients, drive revenue growth, and maximize cross-selling opportunities.

You will collaborate with internal teams to tailor proposals, ensure timely delivery of products and services, and resolve any issues to maintain client trust. A diploma or degree in a business-related field and ICT knowledge are preferred, with CRM experience advantageous.

Qualifications

• 3 years’ experience in a similar Customer Success or sales role.
• Strong ICT sector understanding and awareness of technology trends.
• Proficiency with CRM systems (Monday.com, Salesforce) and Microsoft Office.

Responsibilities

• Develop and maintain relationships with Enterprise and Corporate clients.
• Identify cross-selling and upselling opportunities to grow revenue.
• Proactively understand client needs and propose tailored solutions.
• Collaborate with internal teams to create proposals and presentations.
• Ensure timely delivery of products and services to customers.
• Address issues and complaints to maintain trust and satisfaction.
• Prepare progress reports and forecasts for stakeholders.
• Manage accounts in line with the size of the allocated portfolio.

Skills

ICT sector knowledge

Education

Diploma or degree in a business-related field

Tools

CRM tools (Monday.com, Salesforce)

Microsoft Office

Job description

Reference: PTA000158-CDW-1

Our Client is looking for a Customer Success Executive, located in Midrand.

Duties & Responsibilities

Main Purpose
The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in understanding client needs, proposing solutions, and effectively managing multiple key accounts to achieve long-term business success.

Responsibilities

1. Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition.
2. Acquire a thorough understanding of key customer needs and requirements.
3. Expand relationships with existing customers by continuously proposing solutions that meet their objectives, including cross-selling and upselling opportunities.
4. Identify and capitalize on opportunities to cross-sell additional products or services to existing clients.
5. Collaborate with internal teams to create customized proposals and presentations to promote cross-selling and upselling initiatives.
6. Ensure the correct products and services are delivered to customers in a timely manner.
7. Serve as the link of communication between key customers and internal teams.
8. Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
9. Play an integral part in generating new sales that will turn into long-lasting relationships, including cross-selling and upselling to new clients.
10. Proactively identify and pursue upselling opportunities by understanding client goals, challenges, and market trends.
11. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics, highlighting cross-selling and upselling achievements.
12. Manage clients in line with size of account allocated.

Qualification Requirements

1. Diploma or degree in a business-related field, such as business administration, marketing, or sales.
2. ICT sector certification/knowledge (i.e. Microsoft, AWS, Salesforce) advantageous.

Work Experience

1. 3 years’ experience in a similar role.
2. Have a strong understanding of technology, industry trends, and the needs of clients within the ICT sector preferred.

Software Application Requirement

1. CRM knowledge (i.e. Monday.com, Salesforce).
2. Microsoft suite.

Package & Remuneration

R 30000 - R 35000