Customer Success Champion - Tembisa

Placements24; Kempton Park; Sur place; ZAR 300 000 - 420 000; Plein temps

Résumé du poste

Placements24 is seeking a Customer Success Champion for our client in Tembisa, Gauteng. This on-site role focuses on building and maintaining strong customer relationships and ensuring customers derive maximum value from our products and services.

You will onboard new clients, monitor customer health, identify upsell opportunities, provide product training, and collaborate with sales and technical support teams to deliver a seamless customer experience.

Qualifications

• Previous experience in customer success.

Responsabilités

• Develop and maintain strong, long-lasting customer relationships.
• Onboard new customers and ensure a smooth transition.
• Proactively engage with customers to understand their needs and goals.
• Identify opportunities for customer growth and upsell/cross-sell where appropriate.
• Address customer inquiries and concerns promptly and effectively. Conduct regular check-ins and business reviews with customers.
• Monitor customer health and identify at-risk accounts.
• Provide product training and support to ensure customer success.
• Act as the voice of the customer internally, relaying feedback to product and sales teams.
• Collaborate with sales and technical support teams to deliver a seamless customer experience.

Connaissances

Customer success experience

Description du poste

About the Role

Our client is looking for an enthusiastic and dedicated Customer Success Champion to join their growing team, based in Tembisa, Gauteng . This role is pivotal in building and maintaining strong relationships with customers, ensuring they derive maximum value from our client's products and services. You will be the primary advocate for the customer, understanding their needs and proactively offering solutions and support. This is an on-site position, allowing for direct engagement with the team and a deep immersion in our client's culture. If you are passionate about customer advocacy and thrive in a collaborative, service-oriented environment, this opportunity is for you. We are committed to providing unparalleled support and fostering long-term partnerships with our clientele.

Key Responsibilities

• Develop and maintain strong, long-lasting customer relationships.
• Onboard new customers and ensure a smooth transition.
• Proactively engage with customers to understand their needs and goals.
• Identify opportunities for customer growth and upsell/cross-sell where appropriate.
• Address customer inquiries and concerns promptly and effectively.Conduct regular check-ins and business reviews with customers.
• Monitor customer health and identify at-risk accounts.
• Provide product training and support to ensure customer success.
• Act as the voice of the customer internally, relaying feedback to product and sales teams.
• Collaborate with sales and technical support teams to deliver a seamless customer experience.

Requirements

• Previous experience in customer success,