Remote Customer Success Advocate - Tembisa

Placements24; Gauteng; Hybrid; ZAR 360,000 - 720,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Professional development

Bonuses

Equipment provided

Job summary

Placements24 is hiring a Remote Customer Success Advocate to support a global client base from a home office. You will guide customers through their journey, drive retention, and identify upsell opportunities while collaborating with product and sales teams.

The role emphasizes proactive engagement, clear communication, and data-driven insights to maximize customer value in a fully remote environment.

Qualifications

• 3+ years in customer success, account management or similar client-facing role.
• Proven ability to build and maintain strong customer relationships.
• Excellent verbal and written communication, able to explain complex concepts clearly.

Responsibilities

• Engage with a portfolio of customers to understand needs and objectives.
• Provide guidance on product features and best practices to achieve goals.
• Monitor health and usage, identify risks, and implement retention strategies.
• Conduct regular check-ins and business reviews with customers.
• Onboard new customers and ensure smooth transitions to the platform.
• Address inquiries promptly, acting as the customer advocate internally.
• Identify upsell/cross-sell opportunities and collaborate with sales.

Skills

Customer success

CRM proficiency

Remote communication

Cross-functional collaboration

Tools

Salesforce

HubSpot

Job description

About the Role

Our client is expanding its global support network and is seeking a highly motivated and customer-centric Remote Customer Success Advocate to join their fully remote team. Based ideally in or near Tembisa, Gauteng , but working entirely from home, you will be instrumental in ensuring our customers derive maximum value from our services. This role is critical for fostering strong, long-term relationships, driving customer retention, and identifying opportunities for upselling and cross-selling. You will be a trusted advisor, guiding clients through their journey with our products and ensuring their success. This is a remote-first position, providing the ultimate flexibility to work from the comfort of your home office. We are looking for individuals who are self-disciplined, excellent communicators, and possess a genuine passion for helping others succeed in a digital landscape.

Key Responsibilities

• Proactively engage with a portfolio of assigned customers to understand their business needs and objectives.
• Provide expert guidance on product features, best practices, and strategies to achieve customer goals.
• Monitor customer health and usage patterns, identifying potential risks and implementing proactive retention strategies.
• Conduct regular check-in calls and business reviews with customers.
• Onboard new customers, ensuring a smooth and successful transition to our platform.
• Address customer inquiries and issues promptly and effectively, acting as their primary advocate within our organization.
• Identify opportunities for customers to expand their use of our services and collaborate with the sales team on upsell/cross-sell initiatives.
• Gather customer feedback and share insights with product and engineering teams to drive product improvements.
• Maintain accurate and up-to-date records of all customer interactions and account status in our CRM.
• Champion customer success stories and best practices internally.

Requirements

• Minimum of 3 years of experience in customer success, account management, or a similar client-facing role.
• Demonstrated ability to build and maintain strong customer relationships.
• Excellent verbal and written communication skills, with the ability to explain complex concepts simply.
• Strong understanding of customer lifecycle management and retention strategies.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Self-motivated, highly organized, and able to thrive in a remote work environment.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• A genuine passion for technology and helping businesses achieve their goals.
• Experience in (Specific Industry - e.g., SaaS, FinTech, E-commerce) is highly preferred.
• Must have a reliable internet connection and a dedicated home office setup.

Benefits

• Competitive annual salary of R , paid directly to your bank account.
• Fully remote work environment with flexible working hours.
• Opportunities for professional development and continuous learning.
• A collaborative and supportive virtual team culture.
• Generous paid time off and company holidays.
• Performance-based bonuses and incentives.
• Access to company-provided equipment and software.
• Be part of a forward-thinking company shaping the future of its industry.