Client Success Advocate

Placements24; Gauteng; On-site; ZAR 380,000 - 520,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Professional growth opportunities

On-site work environment

Medical aid and retirement fund

Continuous learning platforms and cert

Supportive company culture

Generous leave policy

Involvement in client success stories

Job summary

Placements24 is seeking a Client Success Advocate in Tembisa, Gauteng to build strong relationships with a portfolio of clients and ensure they achieve value from our enterprise software solutions. This on-site role offers mentorship, a collaborative team, and opportunities to influence client outcomes through proactive engagement and strategic guidance.

You will monitor adoption, retention, and satisfaction, conduct regular business reviews, and work with cross-functional teams to resolve

Qualifications

• 3+ years in client success or similar role.
• Ability to build long-term client relationships.
• Excellent communication and negotiation skills.
• Experience with CRM systems.

Responsibilities

• Serve as the primary point of contact for a portfolio of assigned clients, understanding their business objectives and challenges.
• Develop and execute strategic success plans tailored to each client's needs and goals.
• Proactively monitor client health and engagement, identifying potential risks and opportunities for upselling or cross-selling.
• Conduct regular check-ins, business reviews, and training sessions to ensure clients are maximizing the value of our client's products/services.
• Facilitate issue resolution by coordinating with internal support, technical, and sales teams.
• Gather client feedback and communicate insights to product and marketing teams to drive service improvements.
• Onboard new clients efficiently, ensuring a seamless and positive initial experience.
• Track and report on key client success metrics, including adoption rates, satisfaction scores, and retention figures.
• Advocate for clients internally, ensuring their needs are understood and addressed by the relevant departments.
• Contribute to the development of best practices for client management and success.

Skills

Client success

Account management

CRM software

Communication

Negotiation

Data analysis

Teamwork

Problem solving

Tools

Salesforce

HubSpot

CRM platforms

Job description

About the Role

Our client, a rapidly expanding enterprise software provider, is looking for a dedicated Client Success Advocate to join their growing team in Tembisa, Gauteng . This critical role focuses on building and maintaining strong relationships with clients, ensuring they achieve their desired outcomes while using our client's innovative solutions. You will be instrumental in driving customer adoption, satisfaction, and retention. This is an on-site position, offering direct engagement with a vibrant team and unparalleled access to mentorship and resources within our client's Tembisa headquarters. If you are passionate about helping businesses succeed and possess exceptional interpersonal skills, this is an outstanding opportunity to contribute to a company at the forefront of its industry. We are seeking individuals who are proactive, empathetic, and driven by a desire to deliver consistent value to our client's esteemed customer base. Your expertise will be vital in fostering long-term partnerships and ensuring client loyalty.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of assigned clients, understanding their business objectives and challenges.
• Develop and execute strategic success plans tailored to each client's needs and goals.
• Proactively monitor client health and engagement, identifying potential risks and opportunities for upselling or cross-selling.
• Conduct regular check-ins, business reviews, and training sessions to ensure clients are maximizing the value of our client's products/services.
• Facilitate issue resolution by coordinating with internal support, technical, and sales teams.
• Gather client feedback and communicate insights to product and marketing teams to drive service improvements.
• Onboard new clients efficiently, ensuring a seamless and positive initial experience.
• Track and report on key client success metrics, including adoption rates, satisfaction scores, and retention figures.
• Advocate for clients internally, ensuring their needs are understood and addressed by the relevant departments.
• Contribute to the development of best practices for client management and success.

Requirements

• Minimum of 3 years of experience in client success, account management, or a similar customer-facing role, preferably in a B2B environment.
• Demonstrated ability to build rapport and maintain long-term relationships with clients.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of customer success principles and methodologies.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and client success platforms.
• Analytical skills to interpret data and identify trends impacting client health.
• Ability to work independently and as part of a collaborative team in a fast-paced setting.
• A proactive and solutions-oriented approach to problem-solving.
• Commitment to delivering exceptional client experiences.
• Experience working within the Gauteng economic region is advantageous.

Benefits

• Competitive annual salary and performance-based bonuses.
• Extensive opportunities for professional growth and skill development.
• On-site work environment fostering strong team collaboration.
• Comprehensive medical aid and retirement fund contributions.
• Access to continuous learning platforms and industry certifications.
• A supportive and forward-thinking company culture.
• Generous leave policy.
• Involvement in impactful client success stories.