Digital Banking Advisor — Alternative Channels (Contract)

FirstRand Bank India; Springs; On-site; ZAR 83,000 - 165,000; Part time

Job summary

FNB POP is seeking a customer-focused advisor for a 12-month hourly contract based at FNB Alternative Channel (Pick ’n Pay Initiative). You’ll build client relationships, guide customers to digital/self-service channels, and drive contextual financial solutions while adhering to policy and process standards.

The role emphasizes excellent communication, attention to detail, and the ability to identify sales opportunities to grow the portfolio. Shift flexibility is required.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 certificate in Banking, Business Admin, or Customer Service (FAIS).
• 1–3 years of experience in customer-facing environments within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by addressing transactional needs and expectations.
• Explain processes and requirements in a simple way.
• Ensure compliance with rules and processes with attention to detail.
• Educate customers to the correct banking platforms aligned with their needs.
• Identify sales opportunities and support portfolio growth.
• Stay updated on industry trends and product knowledge.
• Show empathy and provide high-quality service, even under pressure.
• Be flexible to work on a shift structure.

Skills

Customer service

Communication

Relationship building

Digital self-service guidance

Sales opportunity identification

Attention to detail

Target-driven

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / Business Admin / Customer Service (FAIS)

Job description

FNB POP is seeking a customer-focused advisor for a 12-month hourly contract based at FNB Alternative Channel (Pick ’n Pay Initiative). You’ll build client relationships, guide customers to digital/self-service channels, and drive contextual financial solutions while adhering to policy and process standards.

The role emphasizes excellent communication, attention to detail, and the ability to identify sales opportunities to grow the portfolio. Shift flexibility is required.