Customer Experience Advisor - Digital & Self-Service

RMB; Springs; On-site; ZAR 558,000 - 670,000; Part time

Job summary

FNB Community Advisor Alt Channels in Springs is seeking a part-time contractor to deliver an exceptional customer experience by understanding needs, offering tailored solutions, and directing clients to suitable service channels. You will help customers navigate digital and self-service options, while maintaining policy compliance and accuracy.

This 12-month hourly-rate contract enhances relationship-building in a busy retail setting.

Qualifications

• Minimum qualification is Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Admin, or Customer Service.
• 1–3 years of experience in customer-facing environments within financial services.

Responsibilities

• Build and maintain strong client relationships.
• Provide a positive customer experience with digital and self-service guidance.
• Identify sales opportunities and support portfolio growth.
• Ensure compliance with policies and maintain accuracy in processes.
• Educate customers on banking platforms aligned to their needs.

Skills

Excellent communication

Relationship building

Digital self-service guidance

Sales opportunity identification

Accuracy and adherence to processes

Time management

Client centric

Problem solving

Education

Grade 12 / NQF 4

NQF Level 5 banking cert

Job description

FNB Community Advisor Alt Channels in Springs is seeking a part-time contractor to deliver an exceptional customer experience by understanding needs, offering tailored solutions, and directing clients to suitable service channels. You will help customers navigate digital and self-service options, while maintaining policy compliance and accuracy.

This 12-month hourly-rate contract enhances relationship-building in a busy retail setting.