Customer Services

HireHive; Richards Bay; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Isibanisezwe Holdings seeks a customer services professional to support positive client experiences and strengthen day-to-day service delivery at our Richards Bay site.

You will respond to enquiries, provide accurate information, and resolve issues promptly while maintaining records and coordinating with internal teams to ensure smooth service.

Qualifications

• > Previous experience in customer service, client support, front desk, or call center role.
• > Strong verbal and written communication skills.
• > Good interpersonal skills with the ability to remain calm and professional when handling difficult situations.
• > Strong problem-solving skills and attention to detail.
• > Basic administrative and computer skills.
• > Ability to manage multiple tasks and priorities effectively.
• > Good record-keeping and organisational skills.
• > A customer-focused approach and commitment to service excellence.
• > Ability to work on-site in Richards Bay, South Africa.

Responsibilities

• Respond to customer enquiries in person, by phone, and through email or other communication channels
• Provide accurate information about company services, processes, and timelines
• Resolve customer concerns, complaints, and service issues in a professional and timely manner
• Record customer interactions, enquiries, and resolutions accurately in company systems
• Follow up with customers to ensure issues have been resolved satisfactorily
• Escalate complex or unresolved matters to the appropriate internal teams
• Maintain a high standard of customer care in every interaction
• Support administrative tasks related to customer service operations
• Work closely with internal departments to ensure smooth service delivery
• Contribute to improving customer service processes by identifying recurring issues and practical solutions

Skills

Verbal communication

Written communication

Customer service

Problem solving

Organisational skills

Multitasking

Record keeping

On-site work

Basic IT skills

Tools

CRM software

Office suite

Job description

Role Overview

Isibanisezwe Holdings is seeking a professional and customer-focused Customer Services team member to support positive client experiences and strengthen day-to-day service delivery. This role is ideal for someone who communicates clearly, handles enquiries efficiently, and takes pride in resolving issues in a timely and respectful manner.

The successful candidate will serve as a key point of contact for customers, helping to build trust in the company's services through responsive support, accurate information, and consistent follow-through.

Key Responsibilities

• Respond to customer enquiries in person, by phone, and through email or other communication channels

• Provide accurate information about company services, processes, and timelines

• Resolve customer concerns, complaints, and service issues in a professional and timely manner

• Record customer interactions, enquiries, and resolutions accurately in company systems

• Follow up with customers to ensure issues have been resolved satisfactorily

• Escalate complex or unresolved matters to the appropriate internal teams

• Maintain a high standard of customer care in every interaction

• Support administrative tasks related to customer service operations

• Work closely with internal departments to ensure smooth service delivery

• Contribute to improving customer service processes by identifying recurring issues and practical solutions

Requirements

• Previous experience in a customer service, client support, front desk, or call center role

• Strong verbal and written communication skills

• Good interpersonal skills with the ability to remain calm and professional when handling difficult situations

• Strong problem-solving skills and attention to detail

• Basic administrative and computer skills

• Ability to manage multiple tasks and priorities effectively

• Good record-keeping and organisational skills

• A customer-focused approach and commitment to service excellence

• Ability to work on-site in Richards Bay, South Africa

Nice to Have

• Experience working in a corporate, service-based, or operations-focused environment

• Familiarity with customer service software or CRM systems

• Additional local language skills relevant to the Richards Bay area

What Success Looks Like

• Customers receive timely, helpful, and professional support

• Enquiries and complaints are resolved accurately and efficiently

• Customer records are kept up to date and well organised

• Internal teams receive clear information that helps them address customer needs effectively

• Service standards are maintained consistently across all customer interactions

Work Environment

This is an on-site role based in Richards Bay. The position suits someone who enjoys working with people, solving problems, and contributing to a service-driven team environment.

Growth Opportunity

This role offers the opportunity to develop strong customer relationship, communication, and service coordination skills while gaining broader exposure to business operations and client engagement within Isibanisezwe Holdings.