Retail Customer Experience Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Health & wellness benefits

Professional growth opportunities

Job summary

Placements24 is seeking a dedicated Retail Customer Experience Specialist in Benoni to elevate the shopper journey across our client's Benoni stores. You will be a brand ambassador, address customer needs, resolve issues, and gather feedback to inform service improvements, contributing to loyalty and satisfaction.

The role requires excellent communication, active listening, problem solving, and a proactive approach to delivering outstanding service.

Qualifications

• Proven experience in customer service, hospitality, or a related client-facing role.
• Excellent communication, active listening, and problem-solving skills.
• A genuine passion for delivering outstanding customer service.
• Ability to remain calm and effective under pressure.
• Familiarity with retail environments and CRM principles.
• Adaptability and a willingness to learn about new products and services.

Responsibilities

• Engage with customers to provide assistance, answer inquiries, and offer personalized recommendations.
• Handle customer complaints and issues promptly and professionally, aiming for satisfactory resolutions.
• Gather customer feedback through various channels and report insights to management.
• Develop and implement strategies to enhance the overall in-store customer experience.
• Collaborate with store teams to ensure a consistent and high-quality service delivery.
• Monitor customer satisfaction metrics and identify areas for improvement.

Skills

Customer service

Communication

CRM familiarity

Problem-solving

Active listening

Calm under pressure

Adaptability

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and customer-focused Retail Customer Experience Specialist to enhance the overall shopper journey in their Benoni stores. This role is central to creating memorable and positive interactions, ensuring customer satisfaction and loyalty. You will act as a brand ambassador, addressing customer needs, resolving issues, and gathering feedback to inform service improvements. The ideal candidate has a passion for service excellence, strong communication skills, and a proactive approach to creating outstanding customer experiences.

Key Responsibilities

• Engage with customers to provide assistance, answer inquiries, and offer personalized recommendations.
• Handle customer complaints and issues promptly and professionally, aiming for satisfactory resolutions.
• Gather customer feedback through various channels and report insights to management.
• Develop and implement strategies to enhance the overall in-store customer experience.
• Collaborate with store teams to ensure a consistent and high-quality service delivery.
• Monitor customer satisfaction metrics and identify areas for improvement.

Requirements

• Proven experience in customer service, hospitality, or a related client-facing role.
• Excellent communication, active listening, and problem-solving skills.
• A genuine passion for delivering outstanding customer service.
• Ability to remain calm and effective under pressure.
• Familiarity with retail environments and customer relationship management (CRM) principles.
• Adaptability and a willingness to learn about new products and services.

Benefits

• Competitive salary and potential for performance-based recognition.
• Opportunities for professional growth in customer relationship management.
• Employee discounts on a wide range of products.
• Comprehensive health and wellness benefits package.
• A rewarding role focused on customer satisfaction in Benoni , contributing to brand reputation.