Customer Service Representative

Placements24; Pretoria; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Flexible remote work schedule

Paid training and development

Health insurance

Supportive virtual team culture

Job summary

Placements24 is seeking a motivated Customer Service Representative to join their fully remote team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience that builds loyalty and protects the client's reputation.

The role requires excellent communication, active listening, and the ability to stay calm under pressure while using common office software.

Qualifications

• Previous experience in a customer service or call center preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and common office software.
• Ability to remain calm and professional under pressure.
• Must have a reliable internet connection and a dedicated workspace for remote work.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Provide accurate information about products, services, and policies.
• Process orders, forms, applications, and requests as needed.
• Document customer interactions and transactions accurately.
• Identify and escalates priority issues to the appropriate departments for resolution.

Skills

Communication skills

Active listening

Problem solving

Remote work setup

Computer proficiency

Reliable internet connection

Microsoft Office

Tools

Microsoft Office

Job description

About the Role

Our client is looking for an enthusiastic and customer-focused Customer Service Representative to join their fully remote team. In this role, you will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience. Your commitment to outstanding service will be key to building customer loyalty and maintaining our client's reputation. This position offers the flexibility of remote work combined with the rewarding opportunity to make a real difference in customers' interactions with our client's products and services.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Provide accurate information about products, services, and policies.
• Process orders, forms, applications, and requests as needed.
• Document customer interactions and transactions accurately.
• Identify and escalates priority issues to the appropriate departments for resolution.

Requirements

• Previous experience in a customer service or call center environment is highly preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and common office software.
• Ability to remain calm and professional under pressure.
• Must have a reliable internet connection and a dedicated workspace for remote work.

Benefits

• Competitive hourly wage with regular reviews.
• Comprehensive health, dental, and vision insurance plans.
• Paid training and ongoing professional development.
• Flexible remote work schedule.
• A supportive and engaging virtual team culture.