Customer Service Representative - East London

Placements24; East London; On-site; ZAR 100,000 - 145,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Opportunities for advancement

Job summary

Placements24 is hiring a Customer Service Representative for its East London, Eastern Cape store. The role focuses on in-store and phone support, handling inquiries, processing orders, and resolving customer issues with a friendly, proactive approach.

You will interact with customers, manage returns, and communicate promotions, while maintaining an orderly service area and accurate POS records in a fast-paced retail environment.

Qualifications

• Previous experience in customer service, retail, or a similar client-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a willingness to help.
• Proficiency with POS systems and basic computer applications.
• Ability to work effectively in a fast-paced retail environment.
• Must be available to work full-time in East London store, including weekends.
• High school diploma or equivalent required.

Responsibilities

• Greet customers and provide assistance with inquiries about products and services.
• Handle customer phone calls, emails, and in-person requests efficiently.
• Process customer orders, returns, and exchanges accurately.
• Resolve customer complaints and issues, escalating when necessary, while maintaining a calm and professional demeanor.
• Provide information on promotions, loyalty programs, and store policies.
• Maintain a clean and organized customer service area.
• Accurately record customer interactions and transactions in the POS system.
• Collaborate with sales and operations teams to ensure customer satisfaction.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Positive and professional attitude

Customer-focused

Education

High school diploma or equivalent

Tools

POS systems

Basic computer applications

Job description

About the Role

Our client, a well-established retailer with a strong local presence, is seeking a friendly and efficient Customer Service Representative to join their team in East London, Eastern Cape . This role is central to delivering exceptional in-store and phone support, ensuring every customer interaction is positive and resolves their needs promptly. The ideal candidate possesses excellent communication skills, a proactive attitude, and a passion for customer satisfaction. You will be the face and voice of the brand, handling inquiries, processing orders, managing returns, and resolving customer issues with a smile. This is an excellent opportunity to be part of a stable and reputable company known for its commitment to quality and service. The position is office-based, fostering strong team dynamics and direct customer engagement in East London .

Key Responsibilities

• Greet customers and provide assistance with inquiries about products and services.
• Handle customer phone calls, emails, and in-person requests efficiently.
• Process customer orders, returns, and exchanges accurately.
• Resolve customer complaints and issues, escalating when necessary, while maintaining a calm and professional demeanor.
• Provide information on promotions, loyalty programs, and store policies.
• Maintain a clean and organized customer service area.
• Accurately record customer interactions and transactions in the point-of-sale (POS) system.
• Collaborate with sales and operations teams to ensure customer satisfaction.

Requirements

• Previous experience in customer service, retail, or a similar client-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a willingness to help.
• Proficiency with POS systems and basic computer applications.
• Ability to work effectively in a fast-paced retail environment.
• A positive and professional attitude.
• Must be available to work full-time in our East London store, including weekends as required.
• High school diploma or equivalent required.

Benefits

• Our client offers a competitive salary, employee discounts on products, and opportunities for advancement within the company.
• The role provides a stable work environment with regular hours.
• You will be part of a friendly and supportive team in a well-located East London store.