Client Support Specialist - Retail Services

Placements24; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Employee discounts

Health and wellness benefits

Paid time off

Training programs

Job summary

Placements24 in East London, Eastern Cape, is seeking a Client Support Specialist to deliver exceptional service for purchases, store services, and loyalty programs. The role is office-based and requires a proactive, detailed-oriented approach.

You will be the primary contact for inquiries via phone, email, and in-store channels; assist with returns and warranty claims; document interactions in the CRM and escalate when needed. Strong communication and a customer-centric mindset are essential.

Qualifications

• Minimum of 2 years of experience in customer service, preferably within a retail or customer-facing role.
• Excellent verbal and written communication skills.
• Proficiency in using customer service software and POS systems.
• Strong problem-solving skills and a customer-centric approach.

Responsibilities

• Respond to customer inquiries via phone, email, and in-store channels concerning products, services, and policies.
• Assist customers with purchase-related issues, including returns, exchanges, and warranty claims.
• Provide information and support related to the company's loyalty program and special promotions.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex customer issues to management or relevant departments.
• Maintain up-to-date knowledge of products, services, and company policies.
• Gather customer feedback to identify trends and areas for service improvement.
• Process customer requests and maintain organized records.
• Contribute to a positive and welcoming store atmosphere.

Skills

Customer service

Communication

Problem solving

Multitasking

Patience

Education

High school diploma

Tools

CRM software

POS systems

Job description

About the Role Our client, a leading retail chain, is seeking a proactive and detail-oriented Client Support Specialist to join their team in East London, Eastern Cape . This role is essential for providing exceptional support to customers regarding their purchases, store services, and loyalty programs. You will be the primary contact for resolving inquiries and ensuring customer satisfaction, thereby contributing to customer retention and brand loyalty. The ideal candidate possesses strong communication skills, a friendly demeanor, and a genuine commitment to excellent customer service. This is an outstanding opportunity for individuals based in East London to contribute to a well-established retail organization that values its customers and employees. This position is office-based.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-store channels concerning products, services, and policies.
• Assist customers with purchase-related issues, including returns, exchanges, and warranty claims.
• Provide information and support related to the company's loyalty program and special promotions.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex customer issues to management or relevant departments.
• Maintain up-to-date knowledge of products, services, and company policies.
• Gather customer feedback to identify trends and areas for service improvement.
• Process customer requests and maintain organized records.
• Contribute to a positive and welcoming store atmosphere.

Requirements

• Minimum of 2 years of experience in customer service, preferably within a retail or customer-facing role.
• Excellent verbal and written communication skills.
• Proficiency in using customer service software and POS systems.
• Strong problem-solving skills and a customer-centric approach.
• Ability to multitask and manage inquiries in a dynamic environment.
• Adept at handling customer interactions with patience and professionalism.
• Must be available to work flexible hours, including weekends and holidays, as required for a retail setting.
• High school diploma or equivalent; further education or customer service training is a plus.
• Must be located in or willing to relocate to East London, Eastern Cape for this office-based role.
• A positive attitude and commitment to delivering outstanding service.

Benefits

• Competitive salary package.
• Employee discounts on a wide range of retail products.
• Opportunities for professional development and career advancement within the retail sector.
• Health and wellness benefits.
• A supportive and collaborative team environment.
• Paid time off.
• Training programs to enhance customer service expertise.