Bilingual Customer Support Specialist (EN/Afrikaans)

Placements24; South Africa; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Career development

Job summary

Placements24 is seeking a Customer Service Representative fluent in English and Afrikaans to join our client in Polokwane, Limpopo. This hybrid role combines office collaboration with remote flexibility to deliver exceptional service.

You will handle inquiries, resolve issues, educate clients on financial products, and maintain accurate records, contributing to a superior customer experience across our diverse client base.

Qualifications

• Fluency in English and Afrikaans required.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Communicate in English and Afrikaans to assist customers.
• Process requests, transactions and account updates accurately.

Skills

Bilingual English Afrikaans

Strong communication

Hybrid work adaptability

Education

High school diploma

Tools

Customer service software

CRM systems

Job description

Placements24 is seeking a Customer Service Representative fluent in English and Afrikaans to join our client in Polokwane, Limpopo. This hybrid role combines office collaboration with remote flexibility to deliver exceptional service.

You will handle inquiries, resolve issues, educate clients on financial products, and maintain accurate records, contributing to a superior customer experience across our diverse client base.