Customer Service Representative - Bilingual

Placements24; Paarl; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Hybrid work model

Training & development

Wellness programs

Team culture

Competitive salary

Job summary

Placements24 in Paarl, Western Cape, is seeking a Customer Service Representative fluent in English and Afrikaans to join our team in a hybrid work setup. You will support a diverse customer base, resolve inquiries, and ensure satisfaction while maintaining accurate records of interactions with clients.

The role requires excellent bilingual communication, strong interpersonal skills, and experience with CRM systems.

Qualifications

• Fluency in English and Afrikaans (written and spoken) is required.
• Previous customer service experience.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and CRM software.
• Ability to multitask and manage time effectively.

Responsibilities

• Handle inquiries and provide support in English and Afrikaans.
• Resolve issues, complaints, and questions professionally.
• Accurately record interactions and update client information.
• Provide product/service information and guidance to customers.
• Escalate complex issues when needed.

Skills

Bilingual English-Afrikaans

Tools

CRM software

Job description

About the Role

Our client is looking for a versatile Customer Service Representative fluent in both English and Afrikaans to join their team in Paarl . You will play a crucial role in assisting a diverse customer base, providing support, and resolving inquiries effectively. This position requires excellent communication skills in both languages and a dedication to customer satisfaction. You will be part of a friendly team, contributing to the company's outreach within the Western Cape region and ensuring all customers feel supported and understood.

Key Responsibilities

• Handle customer inquiries and provide support in both English and Afrikaans.
• Resolve customer issues, complaints, and queries efficiently and professionally.
• Accurately record customer interactions and update client information.
• Provide information on products and services, guiding customers appropriately.
• Escalate complex issues to relevant departments when necessary.

Requirements

• Fluency in both English and Afrikaans (written and spoken) is mandatory.
• Previous experience in a customer service role.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and CRM software.
• Ability to multitask and manage time effectively.

Benefits

• Competitive salary with bilingual premium.
• Hybrid work model offering flexibility between office and home.
• Training and development opportunities.
• Employee wellness programs.
• A supportive team environment in a culturally rich area.