Customer Service Representative Apprentice

Placements24; Polokwane; Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Comprehensive training program

Mentorship from experienced staff

Career growth opportunities

Flexible remote setup

Supportive team culture

Job summary

Placements24 is seeking an empathetic and professional Customer Service Representative Apprentice to join our remote team based in Polokwane. You will learn to assist clients, resolve inquiries, and develop communication skills in a supportive, work-from-home environment.

You will respond to inquiries via phone, email, and chat; provide product information; troubleshoot issues; and log interactions in the CRM.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a genuine desire to help customers.
• Ability to remain calm and professional under pressure.
• Good problem-solving abilities and attention to detail.
• Comfortable working independently in a remote setting with reliable internet access.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, addressing customer needs effectively.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Gather customer feedback and report insights to the team for service improvement.
• Adhere to company policies and procedures to ensure a high standard of service.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Remote work setup

Job description

About the Role

Our client is searching for an empathetic and professional Customer Service Representative Apprentice to join their remote team based in Polokwane . This role is an exceptional opportunity to build a career in customer support, learning to effectively assist clients and resolve inquiries. You will develop essential communication skills, product knowledge, and problem-solving abilities within a supportive, remote work environment. This position is ideal for individuals who are passionate about helping others and thrive in a dynamic, service-oriented setting.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, addressing customer needs effectively.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Gather customer feedback and report insights to the team for service improvement.
• Adhere to company policies and procedures to ensure a high standard of service.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a genuine desire to help customers.
• Ability to remain calm and professional under pressure.
• Good problem-solving abilities and attention to detail.
• Comfortable working independently in a remote setting with reliable internet access.
• Eagerness to learn and adapt to new customer service tools and techniques.

Benefits

• Comprehensive training program covering product knowledge and customer service best practices.
• Mentorship from experienced customer service professionals.
• Opportunities for career growth and advancement within the support team.
• Flexible work arrangements with a remote setup.
• A positive and supportive team culture focused on customer success.