Remote Customer Service Advocate

Placements24; East London; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Generous paid time off

Learning and development opportunities

Remote team culture and bonuses

Job summary

Placements24 is seeking a highly motivated Remote Customer Service Advocate to join their fully remote team, serving clients in and around Queenstown. You will be the primary contact for customers, handling inquiries, resolving issues, and ensuring a consistently positive support experience from home.

We value customer advocacy, strong communication, and independent work habits, offering growth opportunities, a collaborative remote culture, and competitive compensation.

Qualifications

• Proven experience in a customer service or helpdesk role, preferably in a remote setting.
• Excellent verbal and written communication skills, essential for effective remote interaction.
• Proficiency with customer relationship management (CRM) software and standard remote work tools.
• Strong problem-solving aptitude and the ability to work independently with minimal supervision.
• A genuine passion for customer advocacy and a commitment to delivering high-quality support.
• Must possess a reliable internet connection and a dedicated, quiet workspace.

Responsibilities

• Provide outstanding customer support via phone, email, and chat to a diverse client base.
• Troubleshoot customer issues , analyze problems, and implement effective solutions remotely.
• Accurately document customer interactions, service requests, and resolutions in the company's CRM system .
• Educate customers on product features, service details, and best practices to enhance their experience.
• Collaborate with remote team members and other departments to ensure seamless issue resolution.
• Proactively gather customer feedback to contribute to service improvements and product development.

Skills

Customer service

Remote work

CRM software

Tools

CRM software

Remote work tools

Job description

About the Role

Our client is looking for a highly motivated and customer-centric Remote Customer Service Advocate to join their fully remote team, serving clients in and around Queenstown . You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a consistently positive support experience. This role is critical for building strong customer relationships and maintaining brand loyalty through exceptional service delivery from the comfort of your home. Join a dynamic, distributed team that fosters collaboration and values individual contribution, offering flexibility and professional growth opportunities.

Key Responsibilities

• Provide outstanding customer support via phone, email, and chat to a diverse client base.
• Troubleshoot customer issues , analyze problems, and implement effective solutions remotely.
• Accurately document customer interactions, service requests, and resolutions in the company's CRM system .
• Educate customers on product features, service details, and best practices to enhance their experience.
• Collaborate with remote team members and other departments to ensure seamless issue resolution.
• Proactively gather customer feedback to contribute to service improvements and product development.

Requirements

• Proven experience in a customer service or helpdesk role, preferably in a remote setting.
• Excellent verbal and written communication skills, essential for effective remote interaction.
• Proficiency with customer relationship management (CRM) software and standard remote work tools.
• Strong problem-solving aptitude and the ability to work independently with minimal supervision.
• A genuine passion for customer advocacy and a commitment to delivering high-quality support.
• Must possess a reliable internet connection and a dedicated, quiet workspace.

Benefits

• Competitive salary for this fully remote position.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and company holidays.
• Opportunities for continuous learning and professional development in customer service.
• A supportive and inclusive remote team culture that encourages collaboration.
• Potential for performance bonuses and recognition.