Customer Service Representative

PartServe Channel Support (Pty) Ltd; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

PartServe Channel Support (Pty) Ltd is seeking a full-time, on-site Customer Service Representative based in the City of Cape Town. You will respond to inquiries via phone, email and in person, providing accurate information on warranty services, repairs, spare parts, and product support.

You will log and track service requests, coordinate with technical and logistics teams, and follow up to ensure timely resolution.

Qualifications

• Strong customer-facing skills with focus on Customer Service and support.
• Experience using CRM or ticketing systems and standard office software.
• Excellent verbal and written communication and telephone etiquette.

Responsibilities

• Respond to customer inquiries via phone, email and in person.
• Log and track service requests and coordinate with technical and logistics teams.
• Update customers on repair statuses and guide them through processes like asset disposal or refurbishment.
• Promote service offerings and maintain detailed records in the system.

Skills

Customer service

CRM systems

Communication skills

Multitasking

Tools

CRM software

Office software

Job description

Company Description

PartServe Channel Support (Pty) Ltd is South Africa’s leading IT outsource warranty management company, representing major global brands such as Acer, Lenovo, Epson, Canon, Sony PlayStation, Zebra, IBM, MSI, NEC, and Kyocera. The company is a preferred provider for out-of-warranty repairs of laptops, PCs, monitors, scanners, and printers. Through five branches, PartServe stocks and sells spare parts for supported products and many other branded IT devices available in South Africa. The company has successfully introduced the PowerServe brand of universal laptop AC adapters and lightning protection products across Southern Africa. PartServe is also recognized by the corporate community for high-quality IT asset disposal, refurbishment, and resale of second-hand PC and printing equipment.

Role Description

This is a full-time, on-site Customer Service Representative role based in the City of Cape Town. The Customer Service Representative will respond to customer inquiries via phone, email, and in person, providing accurate information on warranty services, repairs, spare parts, and product support. The role includes logging and tracking service requests, coordinating with technical and logistics teams, and following up to ensure timely resolution. The individual will handle complaints professionally, work to improve customer satisfaction, and maintain detailed records in the company’s systems. Daily tasks also include updating customers on repair statuses, guiding them through processes such as asset disposal or refurbishment, and promoting service offerings where appropriate.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support capabilities.


• Ability to manage and improve Customer Experience and Customer Satisfaction in a fast-paced environment.


• Experience working in or supporting Customer Service Representative roles, preferably in IT or technical service contexts.


• Excellent verbal and written communication skills, with clear, professional telephone and email etiquette.


• Comfort using CRM or ticketing systems, and basic proficiency with standard office software.


• Strong problem-solving skills, attention to detail, and the ability to handle multiple queries simultaneously.


• Ability to work on-site in City of Cape Town, collaborate effectively with cross-functional teams, and maintain a customer-centric approach.


• Relevant qualification or experience in customer service, call center operations, or IT support is advantageous.