Branch manager

PartServe Channel Support (Pty) Ltd; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

PartServe Channel Support (Pty) Ltd. seeks a Branch Manager to lead Cape Town operations, drive service delivery, and manage staff and relationships with corporate and retail clients.

The role is on-site in Cape Town, with a focus on improving warranty processing, inventory control, and branch performance while aligning with head office policies and strategic goals.

Qualifications

• Experience in branch or operations management in IT services or a related environment.
• Background in warranty management or service-center operations.
• Proven people management, including team leadership and staff development.
• Customer service and account management for corporate and retail clients.
• Budgeting, cost control, and reporting on branch performance.
• Strong organizational, problem-solving, and decision-making abilities.
• Excellent written and verbal communication; collaborate across branches.
• Familiarity with IT hardware and peripherals is advantageous.
• Qualification in Business Management/Operations; IT industry experience beneficial.
• On-site work in City of Cape Town; fast-paced service environment.

Responsibilities

• Oversee day-to-day branch operations and performance.
• Manage staff and coordinate repair and warranty services.
• Ensure efficient spare parts inventory control.
• Maintain high levels of customer satisfaction.
• Develop and implement local sales and service strategies.
• Monitor branch financial performance and report to senior management.
• Foster relationships with corporate and retail clients.
• Ensure compliance with company policies and procedures.
• Drive continuous improvement in service delivery.
• Coordinate with other branches and head office.

Skills

Branch/Operations management

People management

Customer service & account management

Financial acumen & budgeting

Communication skills

Problem-solving

Education

Business Management / Operations qualification

Tools

Office software

IT systems

IT hardware familiarity

Job description

Company Description

PartServe Channel Support (Pty) Ltd is South Africa’s leading IT outsource warranty management company, representing major global technology brands such as Acer, Lenovo, Epson, Canon, Sony PlayStation, Zebra, IBM, MSI, NEC, and Kyocera. The company is a preferred provider for in- and out-of-warranty repairs on laptops, PCs, monitors, scanners, and printers. Through five branches nationwide, PartServe stocks and sells spare parts for supported products and a wide range of other branded IT equipment available in South Africa. The business has successfully introduced its own PowerServe brand of universal laptop AC adapters and lightning protection products, widely adopted across Southern Africa. PartServe is also recognized by the corporate community as a trusted partner for IT asset disposal, refurbishment, and resale of second-hand PC and printing equipment.

Role Description

The Branch Manager is a full-time, on-site role based in the City of Cape Town, responsible for overseeing day-to-day branch operations and performance. This role includes managing staff, coordinating repair and warranty services, ensuring efficient spare parts inventory control, and maintaining high levels of customer satisfaction. The Branch Manager will develop and implement local sales and service strategies, monitor branch financial performance, and report on key metrics to senior management. Responsibilities also include fostering strong relationships with corporate and retail clients, ensuring compliance with company policies and procedures, and driving continuous improvement in service delivery. The role requires hands-on leadership, proactive problem-solving, and effective coordination with other branches and head office.

Qualifications

• Strong branch or operations management experience in IT services, technical support, or a related environment.
• Background in warranty management, repairs, or service-center operations, with an understanding of spare parts logistics and inventory control.
• Proven people management skills, including team leadership, performance management, and staff development.
• Customer service and account management skills, with the ability to build and maintain relationships with corporate and retail clients.
• Solid business and financial acumen, including budgeting, cost control, and reporting on branch performance.
• Excellent organizational, problem-solving, and decision-making abilities, with attention to detail and process improvement.
• Effective written and verbal communication skills, and the ability to collaborate across branches and with senior leadership.
• Proficiency with standard office software and basic IT systems; familiarity with IT hardware and peripherals is advantageous.
• Relevant qualification in Business Management, Operations, or a related field; experience in the IT industry is highly beneficial.
• Ability to work on-site in City of Cape Town and adapt in a fast-paced, service-oriented environment.