Customer Service Rep

solenis; Kempton Park; On-site; ZAR 120,000 - 180,000; Full time

Job summary

solenis in Kempton Park requires a customer service and administration professional to respond to inquiries, process orders and manage billing and terminations. You will support sales with order follow-up, interpret pricing and availability, and monitor SAP On Time and in Full.

You will also assist with credit requests, returns coordination, and general branch admin duties, including switchboard coverage. This role involves handling inquiries across Trade sectors and maintaining records of sales

Qualifications

• Customer service, order processing, and complaint handling are essential functions.
• Experience supporting sales channels and handling payments or credits is a plus.
• Strong administrative skills and ability to manage multiple tasks are required.

Responsibilities

• Respond to customer inquiries by phone, email or chat in line with service standards.
• Process customer orders, bills, accounts and service terminations.
• Troubleshoot and resolve customer complaints.
• Support order follow-up for sales channels with a 70/30 split of phone and off-phone support.
• Inform customers about product availability, pricing and order status.
• Monitor On Time and in Full in SAP.
• Assist in special projects as directed by Manager.
• Investigate credit requests and coordinate returns for non-technical reasons.
• Provide branch admin support and back up the switchboard when required.
• Take orders from all Trade sectors.
• Record sales by customer, by product and promotional activities.

Skills

Customer service

Order processing

Complaint handling

Phone support

Administrative support

Credit coordination

Returns coordination

Record keeping

Sales support

Order taking

Tools

SAP

Job description

• Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center, consistent with service and quality standards | Processes customer orders, bills and accounts, and applications for service, maintenance and termination | Troubleshoots and resolves customer complaints


• Supports order follow up activities in support of sales channel / field personnel via estimated 70/30 split of phone and off-phone support


• Interprets product availability, pricing and order status to manage customer expectations around delays, backorders and product substitution


• Monitor and manage On Time and in Full on SAP


• Perform special projects assignments from Manager with minimal supervision


• Investigate and assist in credit requests, validate special term purchases, coordinate returns for non-technical reasons


• Ensure smooth running of branch with regard to Admin. Serve as a back up to the switch board as and when required


• Perform other duties as assigned by Supervisor.


• Order taking from all Trade sectors


• Record keeping: Sales by customer, Sales by product, Promotional Activities