Customer Liaison Officer

Boardroom Appointments; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Boardroom Appointments in South Africa seeks a Customer Service Officer with 2-3 years in call centre and customer service. The role requires strong IT literacy and proficiency in Microsoft Office (Excel), Salesforce, and SAP.

You will handle daily customer contact, process orders, and coordinate with business representatives to ensure accurate and timely responses. You will support general admin duties for the customer services function, address queries within 8 hours, and build solid service

Qualifications

• Minimum 2-3 years in call centre and customer service.
• IT literate with proficiency in Microsoft Office (Excel), Salesforce and SAP.

Responsibilities

• Contacting customers daily as per calling schedule.
• Receive calls & orders from customers.
• Liaison with the Business Representative.
• Receive and action work instruction/s from Business Representative.
• Check account status, credit viability and limits.
• Check stock availability and advise customer.
• Generate orders on SAP as per generate order procedure.
• Release order (invoice generation) for shipment and FLO.
• Advise Warehouse & Distribution Manager, supervisor and logistics supervisor on orders not released.
• Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book.
• Advise customer of planned delivery time.
• Process Claims
• Actioned by customer liaison officer directly/or only from the business representative.
• Generate order on SAP as per claims procedure.
• Generate order on SAP as per rotation procedure.
• Generate instruction on SAP as per Check & charge procedure.
• Release order (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).
• Oversee daily general admin duties to support all customer services function.
• Service Support (External and Internal)
• Address queries passed on by the company within 8 hours of receipt of the query.
• Address any special /miscellaneous request from customers.
• Provide quotes on an Ad Hoc basis to customers.
• Build and maintain acceptable customer service standards with the Warehouse and Distribution department and business representatives at all times.
• Resolve customer queries (within 2 hours of receipt of query) passed on by the business representatives or any other key stakeholder in the business.
• Team Work Must be able to support the entire team on any overflow work when required.

Skills

Call Centre experience

Customer Service

Tools

Microsoft Office Excel

Salesforce

SAP

Job description

• A minimum of 2-3 years Call Centre and Customer Service experience.
• Must be IT literate, and proficient specifically in Microsoft Office (Excel), Sales Forceand SAP.

Responsibilities:

• Contacting customers daily as per calling schedule.
• Receive calls & orders from customers.
• Liaison with the Business Representative.
• Receive and action work instruction/s from Business Representative.
• Check account status, credit viability and limits.
• Check stock availability and advise customer.
• Generate orders on SAP as per generate order procedure.
• Release order (invoice generation) for shipment and FLO.
• Advise Warehouse & Distribution Manager, supervisor and logistics supervisor on orders not released.
• Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book.
• Advise customer of planned delivery time.
• Process Claims
• Actioned by customer liaison officer directly/or only from the business representative.
• Generate order on SAP as per claims procedure.
• Generate order on SAP as per rotation procedure.
• Generate instruction on SAP as per Check & charge procedure.
• Release order (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).
• Oversee daily general admin duties to support all customer services function.
• Service Support (External and Internal)
• Address queries passed on by the company within 8 hours of receipt of the query.
• Address any special /miscellaneous request from customers.
• Provide quotes on an Ad Hoc basis to customers.
• Build and maintain acceptable customer service standards with the Warehouse and Distribution department and business representatives at all times.
• Resolve customer queries (within 2 hours of receipt of query) passed on by the business representatives or any other key stakeholder in the business.
• Team Work Must be able to support the entire team on any overflow work when required.