Senior Retail Sales Associate

Placements24; Mossel Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Base salary + incentives

Extensive product training

Career progression opportunities

Staff discounts on products

Dynamic team environment

Job summary

Placements24 is seeking a Senior Retail Sales Associate for Mossel Bay, Western Cape. The role focuses on delivering outstanding customer experiences while driving sales in a fast-paced retail setting.

The ideal candidate will lead junior staff, maintain product knowledge, and contribute to store profitability. A proactive, customer-centric approach and flexibility to work weekends are essential.

Qualifications

• 3+ years in a customer-facing retail role with proven sales success.
• Ability to meet and exceed sales targets.
• Excellent interpersonal and communication skills for diverse customers.
• Strong product knowledge and awareness of retail trends.
• Flexible hours including weekends/public holidays per Mossel Bay schedule.
• Senior/supervisory experience is advantageous.

Responsibilities

• Engage customers to assess needs and recommend products.
• Promote products and services to drive sales and meet targets.
• Maintain visual merchandising to create an inviting store.</br>Ensure accurate transactions using POS system.
• Deliver exceptional customer service and resolve inquiries promptly.
• Train and mentor new sales associates on best practices and product knowledge.
• Support inventory management, stock replenishment, and store opening/closing routines.
• Maintain understanding of current promotions and store policies.
• Foster a positive, collaborative team environment.

Skills

Customer service

Sales targets

Leadership

Interpersonal skills

POS knowledge

Retail product knowledge

Tools

POS systems

Stock software

Job description

About the Role

Our client, a prominent name in the retail sector, is seeking a highly motivated and experienced Senior Retail Sales Associate to join their dynamic team in the vibrant city of Mossel Bay, Western Cape . This is an exceptional opportunity for an individual passionate about delivering outstanding customer experiences and driving sales performance in a fast-paced retail environment. The ideal candidate will possess a strong understanding of retail operations, excellent communication skills, and a proven ability to lead and inspire junior sales staff. This role is crucial in maintaining high standards of customer service and contributing to the overall success of the store. We are looking for someone who can embody the brand's values and foster a positive shopping atmosphere for all customers visiting our Mossel Bay location. The successful applicant will play a pivotal role in achieving sales targets and ensuring operational efficiency.

Key Responsibilities

• Proactively engage with customers to understand their needs and provide expert product recommendations.
• Drive sales by effectively promoting products and services, meeting and exceeding individual and team targets.
• Assist in maintaining visual merchandising standards to create an attractive and inviting store environment.
• Process sales transactions accurately and efficiently using the point-of-sale system.
• Provide exceptional customer service, resolving inquiries and issues with professionalism and efficiency.
• Train and mentor new sales associates, sharing best practices and product knowledge.
• Assist the store management team with inventory management, stock replenishment and store opening/closing procedures.
• Maintain a thorough understanding of current product offerings, promotions and store policies.
• Contribute to a positive and collaborative team environment, supporting colleagues..

Requirements

• A minimum of 3 years of experience in a customer-facing retail sales role, with proven success in sales and customer service.
• Demonstrated ability to meet and exceed sales targets.
• Excellent interpersonal and communication skills, with the ability to build rapport with diverse customers.
• Strong product knowledge and a keen interest in retail trends.
• Ability to work flexible hours, including weekends and public holidays, as required by the retail schedule in Mossel Bay .
• A proactive and results-oriented approach to sales and customer engagement.
• Previous experience in a senior or supervisory role within retail is highly advantageous.
• Proficiency in using point-of-sale (POS) systems and basic computer applications.
• A passion for delivering exceptional service and creating memorable customer interactions.
• Residency or ability to commute reliably to Mossel Bay, Western Cape .

Benefits

• Our client offers a competitive remuneration package, including a base salary and performance-based incentives.
• Employees will benefit from extensive product training and opportunities for professional development within the retail industry.
• Further opportunities for career advancement may be available for high-performing individuals.
• Staff discounts on products are also provided.
• Join a supportive and energetic team in a leading retail establishment in Mossel Bay .