Apprentice Customer Service Representative

Placements24; East London; On-site; CAD 5,100 - 7,700; Full time

Benefits offered by this job

Competitive salary with incentives

Comprehensive training

Mentorship from experienced staff

Career progression opportunities

Supportive team environment in East伦敦

Job summary

Placements24 is seeking Apprentice Customer Service Representatives to join our growing service provider client in East London. You will be the first point of contact for clients, assisting with inquiries, resolving issues, and ensuring a positive experience.

With comprehensive training in communication, problem-solving, and CRM tools, you will develop professional skills in a supportive team in the Eastern Cape.

Qualifications

• Exceptional verbal and written communication skills.
• A patient and empathetic approach to customer interactions.
• Strong problem-solving abilities and a desire to find solutions.
• A positive attitude and a strong work ethic.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide information about products and services, and guide customers through solutions.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Document customer interactions and feedback accurately in the CRM system.
• Assist with administrative tasks related to customer service operations.

Skills

Verbal communication

Written communication

Empathy

Problem solving

Positive attitude

Work ethic

Tools

CRM software

Job description

About the Role

Our client, a growing service provider in East London , is seeking friendly and dedicated individuals to join as Apprentice Customer Service Representatives . This role is an excellent starting point for a career focused on client interaction and support, offering comprehensive training in communication, problem-solving, and customer relationship management. You will be the first point of contact for clients, assisting them with inquiries, resolving issues, and ensuring a positive customer experience. We are looking for enthusiastic individuals with excellent communication skills and a passion for helping others, ready to develop their professional abilities within a supportive team in the Eastern Cape .

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide information about products and services, and guide customers through solutions.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Document customer interactions and feedback accurately in the CRM system.
• Assist with administrative tasks related to customer service operations.

Requirements

• Exceptional verbal and written communication skills.
• A patient and empathetic approach to customer interactions.
• Strong problem-solving abilities and a desire to find solutions.
• Basic computer literacy and willingness to learn new software.
• A positive attitude and a strong work ethic.

Benefits

• Competitive apprentice salary with performance incentives.
• Extensive training in customer service techniques and product knowledge.
• Mentorship from experienced customer service professionals.
• Opportunities for career advancement within the company.
• A positive and supportive team environment in East London .