Apprentice Customer Service Representative

Placements24; East London; Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Comprehensive training in customer服务

Mentorship from experienced customer服务

Hybrid work arrangement

Career progression opportunities

Job summary

Placements24 in East London is recruiting Apprentice Customer Service Representatives to join our client's team. You will learn to handle inquiries, assist with product information, orders, and troubleshooting, and provide friendly support in a hybrid training setting that balances office-based learning with remote collaboration.

This entry-level role emphasizes communication, problem-solving, and a positive attitude, with mentorship from experienced professionals and a clear path for career

Qualifications

• Excellent communication and interpersonal skills.
• Positive attitude and strong desire to assist customers.
• Basic computer literacy and ability to learn new software systems.
• Good problem-solving skills and ability to remain calm under pressure.
• Willingness to learn and adapt to company procedures.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Assist customers with product information, orders, and troubleshooting.
• Resolve customer complaints and concerns effectively and efficiently.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to supervisors when necessary.

Skills

Communication skills

Interpersonal skills

Computer literacy

Problem-solving

Learning mindset

Job description

Our client is seeking friendly and dedicated individuals to join their team as Apprentice Customer Service Representatives in East London . This role is designed for individuals who are passionate about helping people and are eager to develop skills in communication and client support. You will learn to handle customer inquiries, resolve issues, and provide exceptional service, working within a dynamic team environment. This position offers a hybrid work model, balancing office-based training and collaboration with remote flexibility, providing a well-rounded experience for aspiring customer service professionals in East London .

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Assist customers with product information, orders, and troubleshooting.
• Resolve customer complaints and concerns effectively and efficiently.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to supervisors when necessary.

Requirements

• Excellent communication and interpersonal skills.
• A positive attitude and strong desire to assist customers.
• Basic computer literacy and ability to learn new software systems.
• Good problem-solving skills and ability to remain calm under pressure.
• Willingness to learn and adapt to company procedures.

Benefits

• Comprehensive training in customer service best practices.
• Mentorship from experienced customer service professionals.
• Opportunity to develop valuable communication and problem-solving skills.
• Hybrid work arrangement offering flexibility.
• Potential for career advancement within the customer service department.