CUSTOMER SERVICE CONSULTANT

Rightside; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Rightside in Cape Town's Airport City is seeking a Customer Service Consultant. The role requires 2–5 years' experience, preferably in logistics or transportation, and strong communication, both telephonically and via email.You will need to be a team player with excellent organization and analytical skills, able to work in a high-pressure environment, and you must have own transport and a Grade 12 certificate. Proficiency in Microsoft Office and fluent English are essential.

Qualifications

• 2–5 years of customer service experience.
• Experience in logistics or transportation is preferred or required.
• Professional communication by phone and email.
• Ability to stay calm and listen actively in high‑pressure situations.
• Must be a team player with strong organizational skills.
• Proficient in English and have own transport.

Skills

Communication

Active listening

Team player

Organization

Analytical ability

English language

Education

Grade 12 / Matric

Tools

Microsoft Office

Job description

Our Cape Town branch based in Airport City is looking for a Customer Service Consultant.

Job specifications:

• Minimum of 2-5 years’ experience
• Prior experience in logistics or transportation may be preferred or required
• Able to communicate in a professional manner telephonically and have proper email etiquette.
• Active listening while remaining calm.
• Must be a team player.
• Must be able to work in a high‑pressure environment.
• Computer literate (Proficient in Microsoft office)
• Proficiency in English.
• Have own transport.
• Grade 12 certificate.
• Excellent organization, analytical, and communication skills