Customer Care & Shipping Coordinator

Hire Resolve; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A reputable recruitment firm in Cape Town is looking for a Customer Service Agent who will enhance customer experience and streamline shipping processes. The ideal candidate will possess a relevant tertiary qualification, a strong background in customer-facing roles, and proficiency in export processes, including SAD500. Responsibilities include managing customer orders, providing excellent service, and collaborating with the Shipping Manager. A competitive salary is on offer, based on experience.

Qualifications

• In possession of an appropriate tertiary qualification backed by hands‑on experience in customer-facing roles.
• Proficiency in export processes including understanding SAD500.
• Excellent verbal and written communication skills.

Responsibilities

• Receive and process customer orders in line with standard operating procedures.
• Track and manage customer orders throughout the entire process.
• Ensure timely updates and excellent customer service.

Skills

Customer facing experience

Export processes knowledge

Problem-solving skills

Analytical skills

Communication skills

Microsoft Excel proficiency

Education

Appropriate tertiary qualification

Tools

Microsoft Office

Sypro

Job description

A reputable recruitment firm in Cape Town is looking for a Customer Service Agent who will enhance customer experience and streamline shipping processes. The ideal candidate will possess a relevant tertiary qualification, a strong background in customer-facing roles, and proficiency in export processes, including SAD500. Responsibilities include managing customer orders, providing excellent service, and collaborating with the Shipping Manager. A competitive salary is on offer, based on experience.