Remote Customer Service Advisor

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work flexibility

Performance-based rewards

Company-provided equipment for home оф

Job summary

Placements24 is seeking a proactive Remote Customer Service Advisor to join their fully remote team. Based remotely, you will support Mossel Bay area clients and beyond, handling inquiries, resolving issues, and maintaining CRM records.

The role requires excellent communication, the ability to work independently, and a dedicated home office. Benefits include comprehensive medical plans and company-provided equipment for remote work.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous experience in a customer service or call center environment.
• Exceptional verbal and written communication skills, with a clear and professional tone.
• Proficiency in using computers, internet browsers, and standard office software.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated home office space with reliable high-speed internet connectivity.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat platforms.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, ensuring prompt and satisfactory solutions.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Escalate unresolved issues to the appropriate team or supervisor when necessary.
• Contribute to team goals by meeting performance metrics and quality standards.

Skills

Verbal communication

Written communication

Remote work discipline

Time management

Computer literacy

Home office setup

Education

High School Diploma

Associate or Bachelor’s degree preferred

Job description

About the Role

Our client is actively searching for a proactive and customer-focused Remote Customer Service Advisor to join their fully remote team. Based remotely but serving clients in the Mossel Bay area and beyond, you will be instrumental in providing outstanding support and resolving customer issues from the comfort of your home office. This role requires excellent communication skills and a self-disciplined approach to work. This is a fantastic opportunity to join a forward-thinking company and contribute to exceptional customer experiences without the need for daily office commutes, embracing a truly remote work culture.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat platforms.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, ensuring prompt and satisfactory solutions.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Escalate unresolved issues to the appropriate team or supervisor when necessary.
• Contribute to team goals by meeting performance metrics and quality standards.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous experience in a customer service or call center environment.
• Exceptional verbal and written communication skills, with a clear and professional tone.
• Proficiency in using computers, internet browsers, and standard office software.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated home office space with reliable high-speed internet connectivity.

Benefits

• Competitive salary with potential for performance-based rewards.
• Fully remote position, offering unparalleled flexibility.
• Company-provided equipment and support for home office setup.
• Comprehensive medical, dental, and vision insurance plans.
• Access to online training and development resources to enhance skills.