Customer Support Representative

Placements24; Noord-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid leave

Training programs

Team-oriented culture

Job summary

Placements24 is seeking a dedicated Customer Support Representative to join our Kimberley team, serving as the primary contact for customers and delivering timely, accurate support across channels.

You will address inquiries, resolve issues, and educate customers on products and policies while maintaining detailed CRM records and collaborating with internal teams to ensure satisfaction in a fast-paced environment.

Qualifications

• Experience in customer support or client-facing role is preferred.
• Strong communication and active listening skills.
• Problem-solving abilities with a customer-centric approach.
• Proficiency using CRM software and standard office applications.
• Ability to work efficiently in a fast-paced service environment.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person, providing timely and accurate support.
• Resolve customer issues, complaints, and requests effectively and professionally.
• Maintain detailed customer records and update information in the CRM system.
• Educate customers on product features, services, and company policies.
• Collaborate with internal teams to ensure comprehensive issue resolution and customer satisfaction.

Skills

Customer support

Communication

Active listening

Problem-solving

Customer-centric

CRM software

Office applications

Fast-paced environment

Tools

CRM software

Office applications

Job description

About the Role

Our client is seeking a dedicated and resourceful Customer Support Representative to join their team in Kimberley . This role is central to delivering exceptional service, addressing customer inquiries, and ensuring satisfaction with our client's products and services. You will be the primary point of contact for customers, providing solutions and building positive relationships through clear communication and efficient problem-solving. This is an excellent opportunity for an individual passionate about customer service to contribute to a team that values diligence, responsiveness, and a commitment to excellence in serving the Kimberley community and beyond, fostering a strong reputation for client care.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person, providing timely and accurate support.
• Resolve customer issues, complaints, and requests effectively and professionally.
• Maintain detailed customer records and update information in the CRM system.
• Educate customers on product features, services, and company policies.
• Collaborate with internal teams to ensure comprehensive issue resolution and customer satisfaction.

Requirements

• Previous experience in a customer support or client-facing role is preferred.
• Strong communication and active listening skills.
• Excellent problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and standard office applications.
• Ability to work efficiently in a fast-paced, service-oriented environment.

Benefits

• Competitive salary and regular performance evaluations.
• Comprehensive health insurance and paid leave benefits.
• Opportunity to grow within a reputable organization in Kimberley .
• Training programs focused on enhancing customer service skills.
• A positive and team-oriented work culture.