Service Advisor - Malekane Mall

Clicks Group Limited

Polokwane

On-site

ZAR 300,000 - 420,000

Full time

14 days+

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Job summary

Clicks Group in Polokwane, Limpopo, is seeking a permanent Store Manager role focused on service excellence at the point of sale. You will oversee all operational activities, manage stock and cash, and ensure a safe, well-organised retail environment.

The ideal candidate has a Grade 12 and exposure to FMCG/retail, with strong leadership, planning, and customer service skills. The position offers market related remuneration and opportunities to uphold the brand across the Clicks group.

Qualifications

Grade 12 with Maths and English at least 50% each.
Retail/FMCG background preferred.
Knowledge of stock, cash handling and compliance.

Responsibilities

Direct and control all operational activities at the point of sale in a timely and efficient manner.
Manage stock, cash and housekeeping to minimise shrinkage and ensure security.
Train, motivate and direct shop assistants and cashiers to deliver service excellence.
Schedule staffing in line with policies and labour legislation.
Resolve customer queries in line with company policies.
Promote the Clicks clubcard and promotional activities.
Maintain knowledge of products, ranges, promotions and events for customer information.

Skills

Results orientation

Managerial skills

Planning and organising

Problem solving

Customer orientation

Leading and Supervising

Relating and Networking

Delivering results

Following instructions

Working with people

Analysing

Coping with pressures

Education

Grade 12

Maths 50% and English 50% at Grade 12 level

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
To timeously and efficiently resolve all customer queries in line with the Company's policies.
To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

Understanding and application of financial management principles
Retail/FMCG background and understanding of merchandising and promotions principles
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of customer service excellence
Knowledge of labour legislation and IR practices
Knowledge of competency based interviewing

Skills: