Service Advisor - Botlokwa Plaza

Clicks Group Limited; South Africa; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Clicks Group is seeking a Service Advisor for a Clicks Store in Limpopo. The role focuses on delivering fast, friendly customer service and managing POS operations to ensure service excellence.

You will supervise shop assistants and cashiers, manage stock and cash controls, and promote clubcard participation while upholding store standards and company policies.

Qualifications

• 1 year experience in a customer facing role overseeing staff within a retail/FMCG store operations environment
• Numeracy and stock management experience
• Knowledge of customer service excellence and stock, cash controls and compliance

Responsibilities

• Direct and control all operational activities at the point of sale in a timely and efficient manner
• Manage stock and cash, minimising shrinkage and ensuring housekeeping and administration standards
• Train and direct shop assistants and cashiers to deliver service excellence at all times
• Ensure staffing aligns with work schedules, company policies and labour legislation
• Resolve customer queries in line with company policies
• Promote the Clicks clubcard to achieve participation targets
• Enforce security measures, cash controls and returns policies to minimise losses
• Deliver superior customer service and act as a brand ambassador
• Contribute to Clicks Group's vision of being the customer’s first choice health and beauty retailer

Skills

Customer service

Stock management

Numeracy

People management

Planning and organising

Education

Grade 12 / Matric

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Limpopo

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job Purpose:

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Qualifications and Experience:

• Desirable: Maths 50% and English 50% at grade 12 level
• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.