Service Advisor - The Zone @ Rosebank

Clicks Group Limited; Rosebank; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Clicks Group in Rosebank is seeking a Service Advisor to control store operations and deliver service excellence at the point of sale.

You will guide cashiers and shop assistants, manage stock and cash, train staff, resolve customer queries, promote the Clicks clubcard, and help the store meet targets while upholding company policies.

Qualifications

• Maths and English at Grade 12 level are desirable.
• 1 year experience in a customer facing role in retail/FMCG.
• Numeracy and stock management experience.

Responsibilities

• Direct and control all POS operational activities to ensure service excellence.
• Ensure effective and safe management of stock and cash, minimise shrinkage and maintain housekeeping.
• Train, motivate and direct shop assistants/cashiers to deliver service excellence.
• Ensure sufficient staffing in line with work schedules and policies.
• Resolve customer queries in line with company policies.
• Promote Clicks clubcard and achieve participation targets.
• Manage stock with security measures, cash controls, and returns policies.
• Deliver superior customer service as a brand ambassador at the POS.
• Support the group’s vision to be the customer’s first choice health and beauty retailer.
• Maintain knowledge on products, promotions and events to inform customers.

Skills

Strong customer orientation

Leading and Supervising

Planning and organising

Problem-solving

Analysing

Working with people

Following instructions and procedures

Coping with pressures and setbacks

Relating and Networking

Education

Grade 12 with Maths and English

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Rosebank

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job Purpose:

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Qualifications and Experience:

• Desirable: Maths 50% and English 50% at grade 12 level
• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skillsPlanning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.