Customer Service Administrator

Caterpillar; Gauteng; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Caterpillar in South Africa is seeking a Customer Service Administrator to manage and resolve overdue accounts, ensuring compliance with legal standards. You will act as a liaison between clients, internal teams, and legal departments to facilitate timely debt recovery and accurate record-keeping.

The role requires a Diploma or Degree in a related field and 2–5 years’ experience, with strong administrative and communication skills for effective stakeholder engagement.

Qualifications

• A completed Diploma or Degree in a related field.
• 2-5 years’ experience in a similar role and environment.
• Strong communication and Administrative skills.
• Knowledge of legal collection procedures and relevant regulations.
• High attention to detail and organisational skills.

Responsibilities

• Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented.
• Identifying issues and determining appropriate course of action for effective resolution.
• Execution of customer service standard processes.
• Maintaining customer accounts and relationships.

Skills

Customer Focus

Service Excellence

Consulting

Decision Making

Effective Communications

Problem Solving

Relationship Management

Education

Diploma or Degree in a related field

Job description

Career Area:

Finance

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe, and Africa. Visit cat.com to learn more about Cat Financial.

Role summary

We have a great opportunity for a Customer Service Administrator to join our dynamic team in South Africa. In this role you will be responsible for managing and resolving overdue accounts with clients, while ensuring compliance with legal and regulatory standards. This role combines customer service expertise with knowledge of debt collection, focusing on negotiating payment arrangements, maintaining accurate records, and supporting legal processes related to collections. The successful incumbent will act as a liaison between the company, clients, and legal teams to facilitate timely and ethical debt recovery.

What you will do:

• Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented.
• Identifying issues and determining appropriate course of action for effective resolution.
• Execution of customer service standard processes.
• Maintaining customer accounts and relationships.

Skill you will have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

What will put you forward:

• A completed Diploma or Degree in a related field.
• 2-5 years’ experience in a similar role and environment.
• Strong communication and Administrative skills.
• Knowledge of legal collection procedures and relevant regulations.
• High attention to detail and organisational skills.