Customer Service & Collections Administrator

Caterpillar; South Africa; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Caterpillar South Africa is seeking a Customer Service Administrator to manage overdue accounts and coordinate with clients, legal teams, and internal departments. The role combines customer service excellence with knowledge of debt collection to ensure timely and ethical recoveries.

Based in South Africa, the position requires a completed diploma or degree and 2–5 years of relevant experience, with onsite working conditions five days a week and a competitive total rewards package.

Qualifications

• Diploma or Degree in a related field.
• 2-5 years’ experience in a similar role.
• Strong communication and administrative skills.
• Knowledge of legal collection procedures and relevant regulations.
• High attention to detail and organizational skills.
• Ability to handle sensitive financial conversations with professionalism and empathy.

Responsibilities

• Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented.
• Identifying issues and determining appropriate course of action for effective resolution.
• Execution of customer service standard processes.
• Maintaining customer accounts and relationships.

Skills

Customer focus

Service excellence

Consulting

Decision making

Effective communications

Problem solving

Relationship management

Education

Diploma or Degree in related field

Job description

Caterpillar South Africa is seeking a Customer Service Administrator to manage overdue accounts and coordinate with clients, legal teams, and internal departments. The role combines customer service excellence with knowledge of debt collection to ensure timely and ethical recoveries.

Based in South Africa, the position requires a completed diploma or degree and 2–5 years of relevant experience, with onsite working conditions five days a week and a competitive total rewards package.