Customer Service & Collections Administrator

Caterpillar; Gauteng; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Caterpillar in South Africa is seeking a Customer Service Administrator to manage and resolve overdue accounts, ensuring compliance with legal standards. You will act as a liaison between clients, internal teams, and legal departments to facilitate timely debt recovery and accurate record-keeping.

The role requires a Diploma or Degree in a related field and 2–5 years’ experience, with strong administrative and communication skills for effective stakeholder engagement.

Qualifications

• A completed Diploma or Degree in a related field.
• 2-5 years’ experience in a similar role and environment.
• Strong communication and Administrative skills.
• Knowledge of legal collection procedures and relevant regulations.
• High attention to detail and organisational skills.

Responsibilities

• Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented.
• Identifying issues and determining appropriate course of action for effective resolution.
• Execution of customer service standard processes.
• Maintaining customer accounts and relationships.

Skills

Customer Focus

Service Excellence

Consulting

Decision Making

Effective Communications

Problem Solving

Relationship Management

Education

Diploma or Degree in a related field

Job description

Caterpillar in South Africa is seeking a Customer Service Administrator to manage and resolve overdue accounts, ensuring compliance with legal standards. You will act as a liaison between clients, internal teams, and legal departments to facilitate timely debt recovery and accurate record-keeping.

The role requires a Diploma or Degree in a related field and 2–5 years’ experience, with strong administrative and communication skills for effective stakeholder engagement.