Credit Controller

Tiger Consumer Brands Limited; South Africa; On-site; ZAR 260,000 - 360,000; Full time

Job summary

Tiger Consumer Brands Limited in South Africa is seeking a Credit Controller to manage customer accounts, drive collections and protect cash flow within a fast-moving consumer goods environment.

You will reconcile accounts, resolve queries, prepare statements, and collaborate with sales, finance and external customers while meeting set KPIs and compliance standards. A minimum of 3 years in FMCG as a credit controller is preferred.

Qualifications

• 3 years in FMCG environment as a Credit Controller.
• Grade 12 with pursuing credit management diploma or equivalent.
• Strong communication and relationship management skills.
• Administrative background.

Responsibilities

• Manage allocated customer accounts and ensure collections in line with payment terms.
• Follow up on overdue accounts via calls, emails and engagement to improve cash flow.
• Perform reconciliations and resolve queries, disputes and claims within timelines.
• Prepare and distribute customer statements, remittances and aging reports.
• Process and allocate customer payments, credit notes, debit notes and settlements.
• Investigate short payments and pricing or unauthorized claims and resolve timely.
• Escalate high-risk or long overdue accounts to the Debtors Supervisor or Credit Management team.
• Ensure compliance with policies, SOPs, governance controls and DoA.
• Liaise with sales, customer managers, finance and external customers to resolve issues.
• Monitor customer accounts for credit risks or collection concerns.
• Assist with audit requirements with supporting documentation and reconciliations.
• Maintain professional relationships to support collections and service delivery.
• Support continuous improvement in Accounts Receivable processes.
• Achieve KPIs relating to collections and cash allocations.

Skills

Strong communication

Relationship management

Administrative background

Education

Grade 12 with credit management diploma in progress

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

WHAT YOU WILL DO

• Manage allocated customer accounts and ensure collections are performed in line with payment terms and company targets.
• Follow up on overdue accounts through calls, emails, and customer engagement to minimize outstanding debt and improve cash flow.
• Perform account reconciliations and resolve customer queries, disputes, and claims within agreed timelines.
• Prepare and distribute customer statements, remittances, and aging reports.
• Accurately process and allocate customer payments, credit notes, debit notes, and settlements.
• Investigate short payments, deductions, pricing claims, and unauthorized claims and ensure timely resolution.
• Escalate high-risk, long overdue, or unresolved accounts to the Debtors Supervisor or Credit Management team.
• Ensure compliance with company policies, SOPs, governance controls, and Delegation of Authority (DoA).
• Liaise with sales teams, customer managers, finance teams, and external customers to resolve account and payment issues.
• Monitor customer accounts and identify potential credit risks or collection concerns.
• Assist with audit requirements by providing supporting documentation and reconciliations.
• Maintain professional and effective customer relationships to support collections and service delivery.
• Support continuous improvement initiatives and process efficiencies within Accounts Receivable.
• Achieve individual KPIs relating to collections, overdue balances, query resolution turnaround times, and cash allocations.

WHAT YOU’LL BRING TO THE TABLE

Key attributes and competencies

• Grade 12 studying towards a credit management diploma or equivalent
• Strong Communication skills
• Relationship Management skills
• Administrative background

Experience

• 3 years in FMCG environment as a Credit Controller

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.