Credit Controller

SET Recruitment Consultants; Centurion; On-site; ZAR 260,000 - 380,000; Full time

Job summary

SET Recruitment Consultants seeks a Credit Controller to manage an allocated debtors portfolio, drive timely collections and maintain strong customer relations. The role demands a hands-on, persistent, detail-oriented person who owns collections, resolves payment issues, and identifies risks while working under pressure.

Responsibilities include reviewing debtor age analyses, achieving monthly targets, and providing cash flow updates.

Qualifications

• Grade 12 / Matric is essential.
• Qualification in Credit Management, Accounting, Finance, or related field.
• Minimum 5 years’ experience in credit control and debt collection.
• Experience with Sage and Excel.

Responsibilities

• Manage an allocated debtors portfolio and ensure collections in terms.
• Proactively follow up on overdue accounts and secure payment commitments.
• Monitor balances, payment terms and credit limits.
• Perform reconciliations and maintain accurate records.
• Provide updates on collections performance and risk.

Skills

Debt collection

Negotiation

Customer relations

Attention to detail

Education

Grade 12 / Matric certificate

Finance / Accounting qualification

Tools

Sage

Microsoft Excel

Job description

The Credit Controller is responsible for managing an allocated debtors portfolio, ensuring timely collections,

minimising overdue debt, and maintaining strong customer relationships.

The role requires a hands‑on, persistent, and detail‑oriented individual who takes ownership of collections,

actively drives payment resolutions, identifies potential risks, and ensures that customers honour their payment

commitments, while working effectively under pressure.

3. KEY RESPONSIBILITIES

3.1 Debtors Portfolio and Collections

• Manage an allocated debtors portfolio and ensure collections are made within agreed payment terms.
• Proactively follow up on overdue accounts and secure payment commitments from customers.
• Monitor customer balances, payment terms, and credit limits.
• Review debtor age analyses and take appropriate action to reduce outstanding debt.
• Meet monthly collection targets and contribute towards reducing debtor days.

3.2 Receipts, Reconciliations and Records

• Allocate customer receipts accurately and timeously.
• Perform customer account reconciliations and investigate discrepancies.
• Maintain accurate customer records and collection notes.

3.3 Query Resolution and Escalation

• Resolve billing and account-related queries in collaboration with internal departments.
• Escalate overdue accounts, payment delays, and unresolved disputes.

3.4 Reporting and Cash Flow Support

• Provide regular updates on expected payments to support cash flow forecasting.
• Report on collections performance, age analysis, and accounts at risk.

4. KEY PERFORMANCE INDICATORS

• Achievement of monthly collection targets.
• Reduction in debtor days and overdue debt.
• Collections made within agreed payment terms.
• Accurate and timeous allocation of customer receipts.
• Timely completion of customer account reconciliations.
• Timely resolution of billing and account queries.
• Accurate and regular updates on expected payments for cash flow forecasting.
• Timely escalation of overdue accounts and disputes.
• Maintenance of accurate customer records and collection notes.

5. MINIMUM REQUIREMENTS

• Grade 12 / Matric certificate (essential).
• A qualification in Credit Management, Accounting, Finance, or a related field.
• Minimum of 5 years’ experience in credit control and debt collection.
• Proven track record of successfully managing a debtors portfolio.
• Experience working with accounting systems, preferably Sage.
• Strong Microsoft Excel skills.
• Experience in debtor reconciliations, collections reporting, and age analysis.
• ICT, Telecommunications industry experience preferred