Customer Service / Admin Assistant

Helderberg Personnel Cc; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Helderberg Personnel Cc in Somerset West is seeking an Admin Assistant who combines a welcoming voice with strong organisational skills to support the admin team and deliver excellent customer service throughout the client journey.

The role focuses on professional first contact, data accuracy, and efficient office administration, with a must: residency in Somerset West, fluency in English and Afrikaans, and proficient use of Microsoft Office.

Qualifications

• Previous experience in an administrative support role.
• Excellent communication skills with a professional telephone manner.
• Fluent in English and Afrikaans.
• Strong customer service orientation and attention to detail.
• Proficient in Microsoft Office Suite.
• Able to manage multiple priorities in a fast-paced environment.
• Own transport to Somerset West is essential.

Responsibilities

• Serve as the first point of contact for customers by phone and email.
• Support the admin team with daily tasks to ensure effective service delivery.
• Assist customers with general information requests.
• Process documentation accurately and timeously; maintain records.
• Follow up with customers and provide feedback within timelines.
• Maintain a tidy, professional office environment and data records.

Skills

Excellent communication

Bilingual English Afrikaans

Customer service oriented

Highly organised

Microsoft Office

Team player

Driver's license & own vehicle

Job description

ADMIN ASSISTANT

Somerset West -

My client is seeking a professional and customer-focused Client Service focused Administrative Assistant to join their team.

The ideal candidate will be the welcoming voice of the business, providing exceptional customer service, supporting the admin team, and ensuring efficient administration throughout the customer journey. A warm, sincere personality, strong attention to detail and a proactive approach are essential for building positive client relationships and delivering service excellence.

Purpose of the Role

To provide professional customer and client service and administrative support by acting as the first point of contact for customers, assisting the admin team, coordinating customer requirements, and ensuring accurate and efficient processing of all data and information.

Key Responsibilities

• Serve as the first point of contact for customers, providing professional and welcoming assistance telephonically, and through written communication
• Support the Administrative Team with day-to-day administrative requirements to ensure effective customer service delivery
• Assist customers with general information requests
• Process documentation accurately and timeouslyMaintain accurate customer records and administrative documentation
• Follow up on customers and ensure feedback is provided within agreed timelines
• Resolve customer concerns professionally and escalating issues where required
• Assist with maintaining a positive customer experience from initial enquiry through to after-sales support
• Manage general office administration, filing, and data capturing requirements
• Assist with maintaining an organised and professional office environment

Criteria

• Previous experience in an adminsitrative support role
• Excellent communication skills with a professional and friendly telephone manner
• Fluent in both English and Afrikaans
• Strong customer service orientation with a genuine desire to assist and build positive relationships
• Highly organised with strong attention to detail and accuracy
• Proactive, reliable, and willing to take ownership of responsibilities
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Good computer literacy with proficiency in Microsoft Office Suite and general office systems
• Strong administrative skills with the ability to process information accurately
• Professional appearance with a warm, approachable, and sincere personality
• Team player with a positive, can-do attitude
• Drivers License and own vehicle is essential

ONLY CANDIDATES RESIDING IN SOMERSET WEST WILL BE CONSIDERED FOR THIS ROLE