Customer Service / Admin Assistant

University of Fort Hare; Somerset West; On-site; ZAR 120,000 - 180,000; Full time

Job summary

The University of Fort Hare in Somerset West is seeking an organised Admin Assistant to provide professional customer service and front-line admin support. You will handle inquiries, maintain records, and support the admin team to ensure accurate data processing.

Ideal candidates have Matric, strong communication skills, fluency in English and Afrikaans, and the ability to manage multiple priorities in a fast-paced office. A driver’s license is preferred.

Qualifications

• Matric essential.
• Experience in an administrative support role.
• Excellent communication with a professional telephone manner.
• Fluent in English and Afrikaans.
• Highly organised with attention to detail.
• Proactive, reliable and able to manage multiple priorities.
• Good computer literacy and Microsoft Office proficiency.

Responsibilities

• Serve as first point of contact for customers, providing professional assistance telephonically and via written communication.
• Support the Administrative Team with day-to-day administrative requirements.
• Assist customers with general information requests.
• Process documentation accurately and timeously.
• Maintain accurate customer records and admin documentation.
• Follow up with customers and provide feedback within agreed timelines.
• Resolve customer concerns professionally and escalate when required.
• Maintain an organised and professional office environment.

Job description

ADMIN ASSISTANT

Somerset West - My client is seeking a professional and customer-focused Client Service focused Administrative Assistant to join their team.

The ideal candidate will be the welcoming voice of the business, providing exceptional customer service, supporting the admin team, and ensuring efficient administration throughout the customer journey. A warm, sincere personality, strong attention to detail and a proactive approach are essential for building positive client relationships and delivering service excellence.

Purpose of the Role

To provide professional customer and client service and administrative support by acting as the first point of contact for customers, assisting the admin team, coordinating customer requirements, and ensuring accurate and efficient processing of all data and information.

Key Responsibilities

• Serve as the first point of contact for customers, providing professional and welcoming assistance telephonically, and through written communication


• Support the Administrative Team with day-to-day administrative requirements to ensure effective customer service delivery


• Assist customers with general information requests


• Process documentation accurately and timeously


• Maintain accurate customer records and administrative documentation


• Follow up on customers and ensure feedback is provided within agreed timelines


• Resolve customer concerns professionally and elevate issues where required


• Assist with maintaining a positive customer experience from initial enquiry through to after-sales support


• Manage general office administration, filing, and data capturing requirements


• Assist with maintaining an organised and professional office environment

Criteria

• Matric essential


• Previous experience in an adminsitrative support role


• Excellent communication skills with a professional and friendly telephone manner


• Fluent in both English and Afrikaans


• Strong customer service orientation with a genuine desire to assist and build positive relationships


• Highly organised with strong attention to detail and accuracy


• Proactive, reliable, and willing to take ownership of responsibilities


• Ability to manage multiple priorities and work effectively in a fast-paced environment


• Good computer literacy with proficiency in Microsoft Office Suite and general office systems


• Strong administrative skills with the ability to process information accurately


• Professional appearance with a warm, approachable, and sincere personality


• Team player with a positive, can-do attitude


• Drivers License and own vehicle is essential

ONLY CANDIDATES RESIDING IN SOMERSET WEST WILL BE CONSIDERED FOR THIS ROLE