Client Services Associate

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours

Online learning

Health insurance

Career growth

Job summary

Placements24 is seeking a Client Services Associate for a fully remote role supporting clients nationwide. You will manage inquiries, resolve issues, and guide customers through service offerings while maintaining accurate CRM records.

The ideal candidate has experience in client service, excellent communication, and comfort with remote collaboration tools. Flexible hours and a remote-first environment are offered to support work-life balance.

Qualifications

• Experience in a client service, customer support, or related role.
• Excellent communication and active listening abilities.
• Comfortable using remote work technologies and collaboration tools.

Responsibilities

• Manage inbound client communications via phone, email, and chat.
• Resolve client inquiries promptly and professionally.
• Provide clear information on services, policies, and procedures.
• Maintain accurate client records in the CRM system.
• Identify opportunities to improve the client experience and collect feedback.
• Collaborate with internal teams to ensure a cohesive client journey.

Skills

Customer service

Communication skills

Active listening

Remote work tools

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client seeks a motivated Client Services Associate for a fully remote position supporting their customer base. This role is pivotal in ensuring seamless client interactions and resolving inquiries with efficiency and professionalism. You will be empowered to provide outstanding support, troubleshoot issues, and guide clients through various service offerings. As a remote team member, you will leverage digital tools to foster strong client relationships and contribute to a positive brand image, all while enjoying the flexibility of working from home.

Key Responsibilities

• Manage inbound client communications across multiple channels, including phone, email, and chat.
• Address and resolve client issues, questions, and concerns promptly and effectively.
• Provide comprehensive information about services, policies, and procedures to clients.
• Maintain accurate and up-to-date client records in the CRM database.
• Identify opportunities to enhance the client experience and gather feedback for service improvement.
• Collaborate with internal teams to ensure a cohesive client journey.

Requirements

• Demonstrated experience in a client service , customer support , or related role.
• Exceptional communication and active listening skills.
• Comfortable using remote work technologies and communication platforms.
• Ability to work independently with minimal supervision and manage workload effectively.
• Strong problem-solving aptitude and a dedication to client satisfaction.
• High school diploma or equivalent; further education is a plus.

Benefits

• Competitive remote salary.
• Flexible working hours and a fully remote setup.
• Access to online learning and development programs.
• Comprehensive benefits package including health insurance.
• Opportunities for growth within a supportive, distributed team environment.