Customer Relations Officer: Registration and Compliance, Ref No. WCMD 61/2026

Western Cape Government; Cape Town; Presencial; ZAR 338 000 - 398 000; Tempo integral

Resumo da oferta

The Western Cape Government Mobility Department is recruiting a Customer Relations Officer to provide support to the Registration and Compliance sub-directorate. Based in Vangate, Athlone, you will handle enquiries and assist clients with licensing and file administration.

Ideal candidates hold a National Diploma/B-Degree (NQF 6) in customer services or related fields and have at least 1 year of admin experience.

Qualificações

• An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher) at NQF 6 in customer / client services or related fields.
• A minimum of 1-year relevant administrative support experience.

Responsabilidades

• Render assistance with handling enquiries.
• Client Service and Application Administration.
• Business Process Improvement and Operational Support.
• Render administrative support services.

Conhecimentos

Numeracy

Literacy

Computer systems

Effective communication

Project management

Accounting & audit

Financial analysis

Legal administration

Customer care

Formação académica

National Diploma/B-Degree or higher

Descrição da oferta de emprego

Customer Relations Officer: Registration and Compliance, Ref No. WCMD 61/2026

Details

Closing Date 2026/11/09

Reference Number WCG260930-11

Tracking Number WCMD 61/2026

Job Title Customer Relations Officer: Registration and Compliance, Ref No. WCMD 61/2026

Department Western Cape Mobility Department

Salary level 7

Enquiries Ms J Ndlovu @ [phone]

Job Type Permanent

Location - Country South Africa

Location - Province Western Cape

Location - Town / City Vangate Office (Athlone)

Job Purpose

The Western Cape Mobility Department has an opportunity for a suitably qualified and competent individual to render customer relations support service to the Sub-Directorate Registration and Compliance. These posts are based in Vangate, Athlone.

An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification) at NQF 6 in customer / client services or customer/client care or related fields. A minimum of 1-year relevant administrative support experience.

Recommendation

None.

Key Performance Areas

• Render assistance with the handling of enquiries;
• Client Service and Application Administration;
• Business Process Improvement and Operational Support;
• Render administrative support services.

Functions

• mplement legislation, regulatory frameworks, policies and best practices relevant to the line functions;
• use information systems that support the management of knowledge and information relating to the line function;
• administer the Public Service Act, 1994, as amended (Act No. 103 of 1994);
• administer the Public Service Regulations, 2016;
• administer the National Land Transport Act (Act No. 5 of 2009);
• administer the Road Transportation Act (Act No. 74 of 1977);
• administer the Western Cape Road Transportation Amendment Law Act (Act No. 8 of 1996);
• administer the National Land Transport Regulations, 2009;
• manage financial processes in accordance with the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies, prescripts, directives and collective agreements;
• process applications for operating licences;
• manage the functions, activities, processes and procedures of a Walk-In-Centre;
• manage financial management, monitoring and reporting procedures, systems and reports of the Directorate;

Skills

• perform numeracy and literacy functions;
• use computer systems effectively;
• communicate effectively in the required language;
• manage projects;
• perform accounting, finance and audit functions;
• conduct economic, financial and statistical analysis;
• perform legal administration;
• provide customer and client care;

Other

• compile and present reports;
• solve problems;
• communicate effectively;
• plan and organise activities;
• conduct research;
• work effectively under pressure;
• work irregular hours when required;
• meet tight deadlines.

Remuneration

R 338 106- R 398 277 per annum (Salary level 7)

Note on remuneration: In addition, service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc.) are funded or co-funded in terms of the applicable prescripts or collective agreements.

This project is an initiative of the Western Cape Government.