Customer Relations Officer (2 posts available): Walk-in Centre: Vangate

Western Cape Government; Cape Town; On-site; ZAR 338,000 - 398,000; Full time

Job summary

Western Cape Government Mobility Department seeks two Customer Relations Officers for the Walk-in Centre: Vangate in Cape Town. You will deliver customer relations support, handle enquiries, and assist with administrative processes to ensure smooth service delivery.

These permanent posts offer Salary level 7, located in Cape Town, with a requirement of a 3-year National Diploma or higher and at least 1 year of relevant experience in administration.

Qualifications

• 3-year National Diploma/B-Degree (or higher)
• Minimum of 1 year relevant administrative support experience.

Responsibilities

• Render assistance with the handling of enquiries
• Client Service and Application Administration
• Business Process Improvement and Operational Support
• Render administrative support services.

Skills

Customer service

Administrative support

Communication

Office software

Education

National Diploma/B-Degree (or higher)

Job description

Customer Relations Officer (2 posts available): Walk-in Centre: Vangate

Details

Closing Date 2026/10/19

Reference Number WCG260910-10

Tracking Number WCMD 46/2026

Job Title Customer Relations Officer (2 posts available): Walk-in Centre: Vangate

Department Western Cape Mobility Department

Salary level 7

Enquiries Mr D De Klerk @ [phone]

Job Type Permanent

Location - Country South Africa

Location - Province Western Cape

Location - Town / City Cape Town, CBD

Job Purpose

The Western Cape Mobility Department, Western Cape Government (WCG) have two exciting employment opportunities for suitable qualified and competent individuals to render a customer relations support service to the Walk-in Centre: Vangate. The successful incumbents must be able to work under pressure, willingness to work irregular hours and meet tight deadlines

Qualifications

• An appropriate 3-year National Diploma/B-Degree (or higher qualification)
• A minimum of 1 year relevant administrative support experience.

Recommendation

None.

Key Performance Areas

• Render assistance with the handling of enquiries
• Client Service and Application Administration
• Business Process Improvement and Operational Support
• Render administrative support services.

Key Competencies

• Knowledge of and working experience in the following: Interpret and implement legislation, regulatory frameworks, policies and best practices relevant to the line functions; use information systems that support the management of knowledge and information relating to the line function; administer the National Land Transport Act (Act No. 5 of 2009); the National Land Amendment Transport Act (Act No 23 of 2023) and the regulations associated with both Acts. Administer the Road Transportation Act (Act No. 74 of 1977); administer the Western Cape Road Transportation Amendment Law Act (Act No. 8 of 1996); administer the National Land Transport Regulations, 2009; manage the functions, activities, processes and procedures of a Walk-In-Centre; process applications for operating licences; manage financial management, monitoring and reporting procedures, systems and reports of the Directorate; perform general office administration and database management; manage financial processes in accordance with the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies, prescripts, directives and collective agreements;
• Skills: perform numeracy and literacy functions; use computer applications and systems effectively; communicate effectively in the required language; manage projects; perform accounting, finance and audit functions; conduct economic, financial and statistical analysis; perform legal administration;
• Other: prepare reports; solve problems; communicate effectively; plan and organise activities and resources; conduct research; work effectively under pressure; work irregular hours when required; meet tight deadlines.

Remuneration

R 338 105- R 398 277 per annum (Salary level 7)

Note on remuneration: Employees' service benefits or obligations (13th cheque, medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.

Notes

Shortlisted candidates will be required to attend interviews on a date and time determined by the department and will be required to submit duly completed and signed vetting and supporting documentation within the timeframe communicated by the WCG and prior to the interview date. Failure to provide the required duly completed and signed vetting and supporting documentation within the prescribed timeframe, without reasonable justification, may result in the shortlisted candidate not being considered further in the current recruitment and selection process.

All shortlisted candidates shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

This project is an initiative of the Western Cape Government.