Customer Relations Officer, Provincial Regulatory Entity: Eden, Ref no. WCMD 62/2026

Western Cape Government; George; On-site; ZAR 338,000 - 398,000; Full time

Job summary

Western Cape Government seeks a Customer Relations Officer for the Provincial Regulatory Entity: Eden. You will provide client service, process applications, and support regulatory workflows while meeting tight deadlines.

The role requires a 3-year qualification at NQF 6 or higher and at least one year of relevant administrative experience; willingness to work irregular hours is expected.

Qualifications

• 3-year tertiary qualification (NQF 6) or higher.
• At least 1 year of relevant administrative support experience.
• Knowledge of regulatory frameworks and relevant acts is advantageous.

Responsibilities

• Render assistance with enquiries and client service.
• Handle applications and related administration.
• Support business processes and generate reports.

Skills

Client service

Administration

Project management

Accounting & finance

Legal administration

Education

National Diploma/B-Degree or higher

Tools

Database management

Job description

Customer Relations Officer, Provincial Regulatory Entity: Eden, Ref no. WCMD 62/2026

Details

Closing Date 2026/11/09

Reference Number WCG260930-12

Tracking Number WCMD 62/2026

Job Title Customer Relations Officer, Provincial Regulatory Entity: Eden, Ref no. WCMD 62/2026

Department Western Cape Mobility Department

Salary level 7

Enquiries Mr H Kirkwood @ [phone]

Job Type Permanent

Location - Country South Africa

Location - Province Western Cape

Location - Town / City George, Eden

Job Purpose

The Western Cape Mobility Department, Western Cape Government (WCG) have an exciting employment opportunity for a suitable qualified and competent individual to render a customer relations support service to the Provincial Regulatory Entity: Eden. The successful incumbent must be able to work under pressure, willingness to work irregular hours and meet tight deadlines.

An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification) at NQF 6; A minimum of 1-year relevant administrative support experience.

Recommendation

None

Key Performance Areas

Render assistance with the handling of enquiries; Client Service and Application Administration; Business Process Improvement and Operational Support; Render administrative support services.

Knowledge of and working experience: legislation, regulatory frameworks, policies and best practices relevant to the line functions; use information systems that support the management of knowledge and information relating to the line function; administer the National Land Transport Act (Act No. 5 of 2009); administer the Road Transportation Act (Act No. 74 of 1977); administer the Western Cape Road Transportation Amendment Law Act (Act No. 8 of 1996); administer the National Land Transport Regulations, 2009; manage the functions, activities, processes and procedures of a Provincial Regulatory Entity; process applications for operating licences; manage financial management, monitoring and reporting procedures, systems and reports of the Directorate; perform general office administration and database management; manage financial processes in accordance with the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies, prescripts, directives and collective agreements;

Skills: perform numeracy and literacy functions; use computer systems effectively; communicate effectively in the required language; manage projects; perform accounting, finance and audit functions; conduct economic, financial and statistical analysis; perform legal administration;

Other: compile and present reports; solve problems; communicate effectively; plan and organise activities; conduct research; work effectively under pressure; work irregular hours when required; meet tight deadlines.

Remuneration

R 338 106- R 398 277 per annum (Salary level 7).

Note on remuneration in addition service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.

Notes

Shortlisted candidates will be required to attend interviews on a date and time determined by the department and will be required to submit duly completed and signed vetting and supporting documentation within the timeframe communicated by the WCG and prior to the interview date. Failure to provide the required duly completed and signed vetting and supporting documentation within the prescribed timeframe, without reasonable justification, may result in the shortlisted candidate not being considered further in the current recruitment and selection process.

All shortlisted candidates shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to 16.00. Contact the helpline at 086 137 0214. For all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

This project is an initiative of the Western Cape Government.