Customer Care Assistant: Customer Care (Post available in various locations), Ref No. DSD 76/2026

Western Cape Government; Mitchells Plain; On-site; ZAR 237,000 - 280,000; Full time

Job summary

The Department of Social Development, Western Cape Government has opportunities for competent individuals to provide customer care support services. The post requires Grade 12 and about 1 year NGO or customer care experience.

Shortlisted candidates will be required to attend interviews and complete vetting; salary is R 237 453 - R 279 708 per annum. The role is permanent, salary level 5, with multiple Western Cape locations including Mitchells Plain.

Qualifications

• Grade 12 qualification.
• 1 year experience in NGO or Customer Care.
• Ability to handle front desk duties and client information.

Responsibilities

• Perform front desk service.
• Facilitate all complaints and escalation accordingly.
• Provide information to customers regarding available services.
• Render general administrative support services.

Skills

Numeracy

Literacy

Language skills

Negotiation

Communication

Computer literacy

Conflict resolution

Organising & planning

Education

Grade 12 (Senior Certificate or equivalent qualification)

Job description

Customer Care Assistant: Customer Care (Post available in various locations), Ref No. DSD 76/2026

Closing Date 2026/09/28

Reference Number WCG260820-1

Tracking Number DSD 76/2026

Job Title Customer Care Assistant: Customer Care (Post available in various locations), Ref No. DSD 76/2026

Department Social Development

Salary level 5

Enquiries Ms I April at [e-mail]

Job Type Permanent

Location - Country South Africa

Location - Province Western Cape

Location - Town / City Cape Town SDA, Mitchells Plain SDA, Cederberg SDA, Swartland SDA, Bitou SDA, Laingsburg SDA, Beaufort West SDA, Breede River SDA, Overstrand SDA, Cape Agulhas SDA, Swellendam SDA

Job Purpose

The Department of Social Development, Western Cape Government has opportunities for competent individuals to provide customer care support services. .

Grade 12 (Senior Certificate or equivalent qualification); 1 year experience in NGO or Customer Care.

Recommendation

None.

Key Performance Areas

• Perform front desk service
• Facilitate all complaints and escalation accordingly
• Provide information to customers regarding available services
• Render general administrative support services

Knowledge of the following: Registry duties, practices as well as the ability to capture data, and operate computer; Storage and retrieval procedures in terms of the working environment; Understanding of the work in registry.

Skills in the following: Numeracy skills; Literacy skills; Language skills; Negotiation; Communication skills; Computer Literacy; Conflict Resolution; Organising and Planning Skills.

Remuneration

R 237 453 - R 279 708 per annum (Salary level 5)

• Note on remuneration:Service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.

Notes

Shortlisted candidates will be required to attend interviews on a date and time determined by the department and will be required to submit duly completed and signed vetting and supporting documentation within the timeframe communicated by the WCG and prior to the interview date. Failure to provide the required duly completed and signed vetting and supporting documentation within the prescribed timeframe, without reasonable justification, may result in the shortlisted candidate not being considered further in the current recruitment and selection process.

All shortlisted candidates shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to 16.00. Contact the helpline at 086 137 0214. For all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

This project is an initiative of the Western Cape Government.