Customer Ralation Officer: Registration And Compliance

EdUpStairs; Wes-Kaap; Presencial; ZAR 338.000 - 398.000; Jornada completa

Descripción de la vacante

Western Cape Government, Western Cape Mobility Department, is seeking an Administrative Officer at Level 07 to support client service and application administration at the centre.

The role requires a 3-year tertiary qualification (NQF 6) in customer/client services or related fields and a minimum of 1 year of relevant administrative experience. The incumbent will handle enquiries, assist with regulatory compliance, and contribute to process improvements while maintaining timely reports.

Formación

• Requires a 3-year tertiary qualification (NQF 6) in customer/client services or related fields.
• Minimum of 1 year relevant administrative support experience.
• Competencies include implementing legislation, regulatory frameworks, policies and best practices relevant to the line functions.
• Ability to use information systems supporting knowledge and information management and administration of Acts and regulations.

Responsabilidades

• Render assistance with handling enquiries and client service at the centre.
• Perform client service and application administration tasks.
• Support business process improvement and operational support activities.
• Provide general administrative support to the Directorate.

Educación

3-year tertiary qualification (National Diploma/B-Degree or higher) at NQF 6 in customer / client services or related fields

Descripción del empleo

Salary: R338 106 - R 398 277 per annum (Level 07)

Centre: Western Cape Mobility Department, Western Cape Government

Requirements

An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification) at NQF 6 in customer / client services or customer/client
care or related fields.
A minimum of 1–year relevant administrative support experience.
Competencies: Implement legislation, regulatory frameworks, policies and best practices relevant to the line functions; use information
systems that support the management of knowledge and information relating to the line function; administer the Public Service Act, 1994, as amended (Act
No. 103 of 1994); administer the Public Service Regulations, 2016; administer the National Land Transport Act (Act No. 5 of 2009); administer the Road
Transportation Act (Act No. 74 of 1977); administer the Western Cape Road Transportation Amendment Law Act (Act No. 8 of 1996); administer the
National Land Transport Regulations, 2009; manage financial processes in accordance with the Public Finance Management Act, 1999, National Treasury
Regulations, Provincial Treasury Instructions and other applicable financial policies, prescripts, directives and collective agreements; process applications
for operating licences; manage the functions, activities, processes and procedures of a Walk-In-Centre; manage financial management, monitoring
and reporting procedures, systems and reports of the Directorate; Skills: perform numeracy and literacy functions; use computer systems effectively;
communicate effectively in the required language; manage projects; perform accounting, finance and audit functions; conduct economic, financial and
statistical analysis; perform legal administration; provide customer and client care; Other: compile and present reports; solve problems; communicate
effectively; plan and organise activities; conduct research; work effectively under pressure; work irregular hours when required; meet tight deadlines.

Duties

Render assistance with the handling of enquiries; Client Service and Application Administration; Business Process Improvement and Operational
Support; Render administrative support services.