CLIENT SERVICE OFFICER: COID

Rural Connect; Lydenburg; On-site; ZAR 252,000 - 308,000; Full time

Job summary

Rural Connect in South Africa seeks a staff member to receive and verify registration documents, register claims on the system, and support employer services at kiosks and service centres. You will handle queries and complaints, ensuring Batho Pele-aligned customer care and accurate data entry.

Proficiency in computer literacy and strong communication skills are essential to perform duties effectively in a public-service environment.

Qualifications

• Computer literacy required.
• Strong customer-care skills in line with Batho Pele principles.
• Excellent listening and communication abilities.

Responsibilities

• Receive and verify documents for registration.
• Register claims on the operational system.
• Assist employer services at kiosks, online system and service centres.
• Handle all service-related queries and complaints.

Skills

Computer literacy

Business writing

Listening skills

Telephone etiquette

Interpersonal skills

Job description

R280 278 per annum

Requirements

, PFMA and Treasury Regulations and Customer care (Batho Pele Principles). Skills: Computer literacy, Business writing skills, Listening skills, Telephone etiquette and Basic interpersonal skills.

Duties

Receive and verify documents for registration, register the claims on the operational system, assist employer services at the kiosk, online system and service centres and handle all service-related queries and complaints.