Customer Relation Officer, Provincial Regulatory Entity: Eden

EdUpStairs; Wes-Kaap; On-site; ZAR 338,000 - 398,000; Full time

Job summary

Western Cape Mobility Department in the Western Cape Government is seeking an administrative professional to handle enquiries and provide client service and application administration. You will support business processes and deliver essential operational support.

The role requires a 3-year tertiary qualification, knowledge of applicable transport and public-finance acts, and strong numeracy and literacy skills. Normal working hours apply in a public-sector environment.

Qualifications

• Three-year tertiary qualification plus knowledge of legislation and regulatory frameworks.
• Experience with information systems supporting knowledge and information management.
• Ability to administer land and transport related acts and regulations.

Responsibilities

• Render assistance with handling enquiries and client service.
• Administer applications and perform data entry and records management.
• Support business process improvement and operational functions.
• Provide general administrative support services.

Skills

Legislation knowledge

Regulatory frameworks

Information systems

Project management

Accounting / Finance / Audit

Education

National Diploma/B-Degree or higher

Job description

Salary: R338 106 - R398 277 per annum (Level 07)

Centre: Western Cape Mobility Department, Western Cape Government

Requirements

An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification); A minimum of 1–year relevant administrative support
experience.
Competencies: Knowledge of and working experience: legislation, regulatory frameworks, policies and best practices relevant to the line
functions; use information systems that support the management of knowledge and information relating to the line function; administer the National Land
Transport Act (Act No. 5 of 2009); administer the Road Transportation Act (Act No. 74 of 1977); administer the Western Cape Road Transportation
Amendment Law Act (Act No. 8 of 1996); administer the National Land Transport Regulations, 2009; manage the functions, activities, processes and
procedures of a Provincial Regulatory Entity; process applications for operating licences; manage financial management, monitoring and reporting procedures,
systems and reports of the Directorate; perform general office administration and database management; manage financial processes in accordance with
the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies,
prescripts, directives and collective agreements; Skills: perform numeracy and literacy functions; use computer systems effectively; communicate effectively
in the required language; manage projects; perform accounting, finance and audit functions; conduct economic, financial and statistical analysis; perform
legal administration; Other: compile and present reports; solve problems; communicate effectively; plan and organise activities; conduct research; work
effectively under pressure; work irregular hours when required; meet tight deadlines.

Duties

Render assistance with the handling of enquiries; Client Service and Application Administration; Business Process Improvement and Operational
Support; Render administrative support services.