Customer Care & Compliance Specialist

EdUpStairs; Wes-Kaap; On-site; ZAR 338,000 - 398,000; Full time

Job summary

Western Cape Government, Western Cape Mobility Department, is seeking an Administrative Officer at Level 07 to support client service and application administration at the centre.

The role requires a 3-year tertiary qualification (NQF 6) in customer/client services or related fields and a minimum of 1 year of relevant administrative experience. The incumbent will handle enquiries, assist with regulatory compliance, and contribute to process improvements while maintaining timely reports.

Qualifications

• Requires a 3-year tertiary qualification (NQF 6) in customer/client services or related fields.
• Minimum of 1 year relevant administrative support experience.
• Competencies include implementing legislation, regulatory frameworks, policies and best practices relevant to the line functions.
• Ability to use information systems supporting knowledge and information management and administration of Acts and regulations.

Responsibilities

• Render assistance with handling enquiries and client service at the centre.
• Perform client service and application administration tasks.
• Support business process improvement and operational support activities.
• Provide general administrative support to the Directorate.

Education

3-year tertiary qualification (National Diploma/B-Degree or higher) at NQF 6 in customer / client services or related fields

Job description

Western Cape Government, Western Cape Mobility Department, is seeking an Administrative Officer at Level 07 to support client service and application administration at the centre.

The role requires a 3-year tertiary qualification (NQF 6) in customer/client services or related fields and a minimum of 1 year of relevant administrative experience. The incumbent will handle enquiries, assist with regulatory compliance, and contribute to process improvements while maintaining timely reports.