Customer Operations Specialist - WhatJobs Direct (Pretoria)

Placements24; Pretoria; Hybrid; ZAR 279,000 - 469,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund contributions

Paid time off

Career growth opportunities

Job summary

Placements24 in Pretoria, Gauteng, is hiring a Customer Operations Specialist to oversee order fulfillment, inquiries, and issue resolution within a hybrid work model. You will collaborate with logistics, sales, and customer service to streamline processes and improve the end-to-end customer journey.

The role requires 2+ years in customer operations or order management, strong organizational skills, and proficiency with CRM and OMS software.

Qualifications

• 2+ years in customer operations, order management or similar role.
• Strong organizational skills and attention to detail.
• Proficiency with order management systems and CRM software.
• Excellent written and verbal communication and cross-functional collaboration.

Responsibilities

• Manage and process customer orders with accuracy and timely fulfillment.
• Handle inquiries about orders, shipping, and returns via multiple channels.
• Troubleshoot and resolve operational issues in the customer journey.
• Collaborate with logistics and warehouse teams to ensure stock accuracy and dispatch.
• Maintain accurate customer records and update systems as needed.
• Identify process improvements to boost efficiency and customer satisfaction.
• Generate reports on key operational metrics for management.
• Assist onboarding of new clients or partners from an operational perspective.
• Ensure compliance with company policies across operations.
• Support the customer service team with operational context and solutions.

Skills

Customer operations

Order management

CRM usage

Communication

Education

High school diploma

Tools

OMS software

CRM software

Job description

About the Role

Our client, a fast-paced e-commerce platform, is looking for an organized and detail-oriented Customer Operations Specialist to join their team in **Pretoria, Gauteng**. This role is integral to ensuring the smooth execution of customer-related operational processes, from order fulfillment to issue resolution. You will work closely with various departments to streamline workflows and enhance the overall customer experience. The ideal candidate is a problem-solver with excellent communication skills and a strong understanding of operational efficiency. This is a fantastic opportunity to contribute to a growing business in a key role within the **Pretoria** operations hub, with a hybrid work model offering flexibility. You'll be instrumental in driving operational excellence and customer satisfaction.

Key Responsibilities

• Manage and process customer orders, ensuring accuracy and timely fulfillment.
• Handle customer inquiries regarding orders, shipping, and returns via various communication channels.
• Troubleshoot and resolve operational issues that may arise during the customer journey.
• Collaborate with logistics and warehouse teams to ensure efficient stock management and dispatch.
• Maintain accurate customer records and update system information as needed.
• Identify and implement process improvements to enhance operational efficiency and customer satisfaction.
• Generate reports on key operational metrics and provide insights to management.
• Assist in the onboarding of new clients or partners from an operational perspective.
• Ensure compliance with company policies and procedures in all operational activities.
• Support the customer service team by providing operational context and solutions.
• Contribute to a positive and efficient team environment.

Requirements

• Proven experience (2+ years) in a customer operations, order management, or similar role.
• Excellent organizational and time management skills with a strong attention to detail.
• Proficiency in using order management systems and CRM software.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Effective communication and interpersonal skills, both written and verbal.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with e-commerce operations and logistics is advantageous.
• High school diploma or equivalent; further education or certifications in business administration or operations are a plus.
• Ability to adapt to changing priorities and work in a dynamic environment.
• Must be able to commute to our **Pretoria, Gauteng** office for hybrid work requirements.

Benefits

• Competitive salary and potential for performance-based incentives.
• Medical aid and retirement fund contributions.
• Paid time off and company holidays.
• Hybrid work model providing a balance between office and remote work.
• Opportunities for skill development and career growth within operations.
• A dynamic and supportive team culture.
• Convenient office location in **Pretoria**.